How to Use Employee Survey Benchmarks | Employee Engagement

May 1, 2018

If you plan to conduct an employee survey, make sure you add context. If results come back and say 80% of your employees are satisfied with your company will you know if that is good or bad? Will you know how that compares to your industry peers? Will you know how that compares to best-in-class organizations?

 

Likely you will not, so this is why benchmarking data is so crucial to adding insight and understanding to the process. Employee surveys are a tool to understand a variety of factors about working at your organization.

 

The school of research teaches us happy employees equal happy customers. So in order for this to happen you must first address employee engagement and satisfaction.

 

 

Employee surveys are an excellent way to benchmark your organizational culture and performance to key industry peers.

 

 

 

What are benchmarks?

Benchmarks are measurements or data in which you can compare your own scores to understand context. This includes benchmarks for net promoter score (NPS), customer satisfaction (CSAT), and employee satisfaction (ESAT). Benchmarks may be listed as mean scores, top 2 boxes, or even quartiles to help with analysis and interpretation. 

 

 

Why you should use employee survey benchmarks?

Although employee engagement surveys offer a lot of value, benchmarking your data can take your insights to the next level. A statistic alone is just a statistic unless you know how it compares. At Drive Research we always talk about 4 benchmarks: (1) best-in-class, (2) industry peers, (3) competitors, and (4) yourself.

 

 

What are some category options for benchmarks?

At Drive Research we offer several different benchmarking capabilities for our employee surveys. These include industry benchmarks, organizational size benchmarks, and regional benchmarks.

 

 

Industry

Several industry benchmarks exist to compare your employee engagement scores to your peers. These include (1) all technology, (2) consumer goods and services, (3) government, (4) healthcare, (5) healthcare providers, (6) industrial, (7) manufacturing, (8) non-profits, (9) professional services, and (10) small professional services firms.

 

 

Organization Size

Four industry size options exist for employee engagement benchmarks including (1) mid-size companies (100 to 499 employees), (2) small companies (5 to 9 employees), (3) small companies (10 to 19 employees), and small companies (20 to 99 employees).

 

 

Region

Current regions for benchmarking include (1) Australia, (2) Canada, and (3) United States.

 

 

What employee survey questions can I benchmark?

Here are the categories that can be benchmarked with individual questions:

 

 

  • Career Development

  • Work Engagement

  • Compensation

  • Relationship Management

  • Benefits

  • Work Environment

  • Demographics

 

 

 

Contact Drive Research

Drive Research is an employee survey company located in Syracuse, NY. We work with organizations across the country to assist with employee engagement surveys.

 

Interested in conducting a questionnaire with our employee survey company? Our Voice of Employee (VoE) firm can help! Contact us at info@driveresearch.com or call us at 315-303-2040. Contact us on our website here.