Online Surveys

  • Quality Online Survey Respondents | Survey Sample

    Quality Online Survey Respondents | Survey Sample

    Although Drive Research is a full-service market research company, we also work with clients coast-to-coast on specific parts of projects. In some cases, our team consults with a client to design a survey or write unbiased and actionable questions. In other cases, our clients hire us to take a database of 1,000 survey responses and run advanced analysis and create PowerPoint slides for a presentation. And in many cases, clients hire our company to help them fulfill quality online survey respo

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  • how to survey lost customers with Drive Research

    How to Survey Lost Customers | Ask These 5 Questions

    Unless your business has an impeccable record of customer retention, you have likely dealt with the loss of a customer at some point. In many ways, it can feel like a break-up. You are left wondering what went wrong and how you can get them back. Why not take the time to survey or question former customers the reason they’ve taken their business elsewhere. Well, what if you could sit down with your ex and get down to the bottom of why they decided to part ways? As awkward as it may be, you can

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  • Looking for an online survey company? | Drive Research

    Looking For an Online Survey Company? | 5 Things to Consider When Choosing a Research Firm

    When searching for the best online survey company, there are a variety of factors one should consider before deciding on a third-party market research firm. This includes (1) recruitment services, (2) experts in your industry or sector, (3) survey optimization and cleaning, (4) a variety of reporting options available, and (5) offering recommendations or next steps for your organization based on the results. An online survey company can be more than a vendor who provides basic question style te

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  • How Much Does it Cost to Outsource an Online Survey Video with Drive Research

    How Much Does it Cost to Outsource an Online Survey?

    The cost of outsourcing an online survey with a third-party market research firm is dependent on several impactful factors. The cost of surveys online vary because the objectives, project specifications, and research goals differ for each client or sponsor of the study. In this video, our online survey company will discuss four factors that impact the cost of outsourcing an online survey and how they can either reduce or increase the estimate provided in a market research proposal. The four va

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  • How to Survey Non-Customers

    It should be a customary practice for all businesses to measure satisfaction of their cliental through customer surveys. However, it is equally important and beneficial to survey non-customers. While our market research firm believes organizations should have a regular customer satisfaction program in place, we understand that conducting research on members of the general community or those who make up your target demographic can be much more challenging. With customer satisfaction surveys orga

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  • 5 tips for a client dashboard | car dashboard

    5 Tips for a Client Dashboard | Online Survey Company

    Who doesn't love the ability to view real-time data? We certainly understand why businesses who hire a market research company find value in it. A customized dashboard or portal is a powerful tool that gives an organization the ability to see data collected by their market research partner at their own convenience. Within market research, there is a high level of transparency to see exactly how an online survey is performing and up-to-the-second results. A client dashboard is a good fit for onl

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  • critical-surveys-banks-credit-unions-market-research-07052019

    4 Critical Surveys for All Banks and Credit Unions | Market Research Video

    Many banks and credit unions across the country utilize market research data to greatly improve their business and marketing efforts. The findings from bank or credit union market research ultimately allows a financial institution to make better overall decisions regarding member experience. A bank or credit union looking to conduct market research has many, quality methodologies to choose from. Whether your financial institution is hoping to measure customer satisfaction, brand perception in t

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  • clean-survey-data-market-research-05222019

    How to Clean Your Survey Data | Market Research Video

    A crucial piece of any online survey is data cleaning. Doing so ensures the quality of your survey results are completely accurate and trustworthy. The time it takes to clean your survey data will vary based on who you have sent the survey invitation to. Whether it be a research participant panel, a list of current customers, or your social media followers responding to your online survey – once their completes start to roll in, it is time to start cleaning the data. In this video, you will le

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  • bank-credit-union-findings-research-tips-05152019

    4 Bank and Credit Union Survey Findings That Will Shock You

    Over my past 15 years in market research, I have worked on a countless number of surveys, focus groups, and other studies for banks and credit unions. No matter the client, every bank and credit union market research project unveils new and impactful insights. No matter how much a bank or credit union thinks they may know about their customers or members, market, or product offerings, the market research always sheds light on some shocking or unexpected findings. The discovered findings directl

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  • red-herring-questions-market-research-04192019

    4 Red Herring Question Examples to Improve Research Quality

    There’s no such thing as a stupid question, right? Well, when it comes to market research methodologies such as online surveys, asking the silly questions can lead to a higher quality of data. A red herring or trap question is an often-underutilized market research tactic in which a survey company includes odd questions mixed into a strand of normal questions. This allows data analysts to easily recognize survey respondents who fully read and remained engaged throughout the survey and those who

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  • online-fast-survey-case-studies-04082019

    How to Conduct Online Surveys Fast | Online Survey Example

    Conducting online surveys fast is a specialty of our team at Drive Research. Wondering what is considered fast for an online survey? Recently, our team completed an online survey for a mortgage loan company. The online survey collected over 1,000 completes within five days. Fieldwork also included time spent reviewing data quality. Data quality checks is an in-depth process when the researcher analyzes quality for all survey responses. Wondering how to assess data quality in an online survey?

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  • market-research-data-collected-04052019

    How is Market Research Data Collected?

    If there is one thing our market research firm in New York knows how to do, it is how to collect market research data. So you are in the right place to learn more about how market research data is collected. The short answer is: there are many options. The long answer is explaining each of those data collection options in greater detail, which I will do in this post. Choosing the right approach boils down to your objectives and resources at your company. The 6 options I am presenting are: Dat

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