Working With Our National Customer Satisfaction Survey Company
Customer satisfaction surveys are designed to measure and better understand the levels of customer loyalty. Our customer survey company uses best-practice metrics like Net Promoter Score (NPS), Customer Effort Score (CES), and other key performance indicators (KPIs) to help you benchmark your results against industry peers.
Customer satisfaction is market research in its purest form and likely the most popular type of project because any organization in any industry can benefit from it.
What is Our Approach to Customer Surveys?
Our national customer satisfaction survey company follows a streamlined process. Our team works with your organization to first understand your objectives and then we are off and running. The first step is to outline a detailed and thorough proposal to highlight the scope of work, timeline, and fees.
Once it is official the next step is to schedule a 30 to 60-minute kickoff meeting to recap expectations and discuss the next steps. Prior to the kickoff meeting, our customer satisfaction survey company sends out an agenda. From there, our national customer survey company creates a project workplan, drafts a survey, programs the survey, manages fieldwork, and puts together a report.
Our reports include an executive summary of themes, recommendations, an infographic, customer personas, and a question-by-question breakdown of results.
How are Customer Surveys Administered?
There are multiple ways to attack a customer satisfaction survey. The most affordable and common methodology is online surveys or email surveys. However, plenty of options exist with our national customer satisfaction survey company to administer via paper, comment cards, receipts, mailings, or any other form of surveying your organization may need.
How are the Results from Customer Surveys Analyzed?
When the fieldwork is complete and all of the data has been collected, the job for our national customer satisfaction survey firm is just beginning. The interpretation and insight our customer satisfaction survey company provides go far beyond just percentages and statistics.
We provide context, comparisons, and interpretations of the data. Our company provides both the detail and easy to understand data visualizations and recommendations. This helps your organization take action with the results.
Contact Our Customer Satisfaction Survey Company
Drive Research works with your team to create a comprehensive and actionable customer satisfaction survey. We ask more from our market research and you should too. Contact our national customer satisfaction survey firm for a quote, estimate, or proposal.