Market Research Case Studies

  • Blog: Conducting Qualitative Research in Healthcare [With Examples]

    Qualitative Research in Healthcare [Types, Examples, & Challenges]

    In the dynamic landscape of healthcare, understanding the intricate nuances of patient or doctor experiences, perceptions, and behaviors is crucial. While quantitative research provides valuable measurable data, it often falls short of capturing the depth and complexity of these aspects. This is where qualitative research in healthcare emerges as a powerful tool. It offers deeper feedback that can inform decision-making, improve service delivery, and enhance patient-centered care. In this b

    Read More

  • Blog: 5 Steps to Surveying Casino Customers & Players

    Casino Customers Surveys: 5 Steps to a Winning Study

    In today's highly competitive casino industry, understanding customer preferences and behavior is crucial for casinos to stay ahead of the curve. Casino customer surveys help to understand visitor preferences & behaviors to remain ahead in a competitive industry. This article shares how to survey casino members and customers. One way to gain valuable insights into the minds of casino goers and gamers is through customer satisfaction surveys. Casino customer surveys can help your entertainment

    Read More

  • Blog: How to Conduct Market Research with Cannabis Consumers

    How to Conduct Market Research with Cannabis Users

    The use of recreational cannabis has increased over the past few years as it has become more legal in several states across the country. As a result, many questions are being asked to learn and understand purchasing behaviors of cannabis users. Common questions asked by cannabis distillery decision-makers often include: What is the size of the market? What are the most popular ways cannabis is consumed?  How can we effectively advertise to our target audience? Conducting market research

    Read More

  • Blog: How to Measure Cannabis Consumers Purchasing Behaviors

    How to Measure Cannabis Consumer Buying Habits

    As cannabis becomes increasingly legalized and used recreationally throughout the United States, it has become evident there is a lot to learn about cannabis consumer buying habits. With many unknowns facing the cannabis and marijuana industry, conducting different types of market research can be a great place to start for brands, dispensaries, cultivators, and marketing agencies. Measuring cannabis consumer buying behaviors includes reviewing factors such as: Frequency of purchasing and us

    Read More

  • Blog: How to Determine Service-Market Fit in Healthcare

    How to Determine Service-Market Fit in Healthcare

    When you think about service-market fit in healthcare, you want to think about your service providing enough value to customers that they become your brand ambassadors. Brand ambassadors that help you grow your customer base because they love your service that much. While this is likely every healthcare organization’s goal, it’s surely easier said than done. How can you know if your healthcare service is something people would be interested in? How can you know it is the perfect service-mar

    Read More

  • Blog: How Retail Stores Measure Customer Satisfaction (& Other KPIs)

    How Retail Stores Measure Customer Satisfaction (& Other KPIs)

    Collecting in-the-moment feedback is truly powerful knowing customers just completed their in-store experience. Think about it. Is it easier for you to recall how satisfied you were in a store if your last experience was a week or even a month ago, or is it easier to recall right after you exit the store? In-store surveys, or enter/exit surveys, are a great tool for retail stores to measure customer satisfaction and other key performance indicators. Some of the common questions retail store

    Read More

  • Blog: Opening a Liquor Store? Here’s How to Choose the Right Location

    Opening a Liquor Store? Here’s How to Choose the Right Location

    There’s a reason most people are familiar with the saying, ‘location, location, location.’ It can truly make or break the success of a new business. For this reason, when opening a liquor store, choosing the right location is one of the most important business decisions you’ll make. Questions you have to ask yourself include… Are there enough potential buyers in the area? Who will be my main competitors? What will foot traffic look like? What is the cost of rent? The mistake some busine

    Read More

  • Blog: Choosing the Best Product Label Design [With Data - Not Assumptions]

    Choosing the Best Product Label Design [With Data - Not Assumptions]

    More than anything, customers are drawn to products with attractive packaging. Therefore, choosing the best product label design can be a direct correlation to a product’s success. Take Tropicana for example. In 2009, they were the best-selling juice brand on the market, earning more than 700 million dollars a year. That was until they invested 35 million dollars in new packaging and advertising. After introducing the new design to the market, sales dropped by 20% forcing Tropicana to return

    Read More

  • Blog: How to Measure the Impact of a PR Crisis on Brand Perception

    How to Measure the Impact of a PR Crisis on Brand Perception

    When a PR crisis emerges for your organization, it can prove to be a stressful time. Trying to manage communication internally and externally is challenging and will keep you working around the clock 24/7. No one wishes a public relations disaster on anyone, but things happen. One of the ways to get a read on the reaction of external audiences and the general public is through a PR crisis survey. Although it may be easier to manage how the crisis is communicated and handled internally, exte

    Read More

  • Have a New Banking Product Concept? Here’s How to Measure Demand.

    The financial industry is changing fast, which means banks and credit union decision-makers need to introduce new products and service offerings even faster. For instance, digital banking usage is at an all-time high. It is estimated that 65% of people use online banking features, with digital transaction volume also growing by 10% in 2022. As the transition of people managing their finances online continues to grow, many institutions are looking to introduce new banking product concepts. A

    Read More

  • Blog: Children Run Together to the Summer Camp

    How to Increase Summer Camp Registrations and Attract Families

    What better way to improve your summer program than to rely on direct feedback from your campers and their parents or guardians? While there are several different ways to get their opinions and understand areas of improvement, online surveys have proven to be an effective outlet for gathering this information. Take for example a recent project our market research company completed for a daycare and learning center in Portland, Oregon. Below we share our easy-to-follow process for conducting

    Read More

  • Blog: How to Analyze the Customer Journey

    How to Analyze the Customer Journey with Surveys

    Analyzing the customer journey is hugely important because it tells businesses how shoppers interact with their brand. This is why businesses need to prioritize the customer experience as a whole. Using secondary data, we can make accurate assumptions about this essential process. For instance, here are a few stats Google collected on online shopping behaviors: 87% of consumers said knowing they got a good deal is important when deciding which brand/retailer to purchase from 85% said produ

    Read More