Retailers are in constant competition for consumer attention. With numerous products and services that are comparable and similar on multiple levels, every company wants consumers to buy their product or service over the competition.
How does a company, brand, product, or service stand out against the competition? They need to effectively market to their ideal customer by grabbing their attention and guiding them to a buying decision.
A great market research option for collecting this type of information are shop-alongs.
In this comprehensive guide, Drive Research will answer:
- What is a shop-along?
- Is a shop-along considered qualitative or quantitative market research?
- What are the benefits of a shop-along?
- How does a shop-along project work?
- How to recruit participants for a shop-along?
- Why choose a shop-along other over research methodologies?
Interesting in conducting a shop-along with the help of our market research company? Contact us today to discuss your project objectives and goals.
There are a variety of factors that influence the way customers shop and what leads them to purchase.
Market research is used to help companies understand their customer on a deep level, and the information market research provides is later used to create effective marketing campaigns.
Specifically, a shop-along is a form of market research where an interviewer accompanies a consumer while they browse and shop for items, asking questions as the experience moves along.
The interviewer greets the recruited shopper at the door or recruits participants at the door for the market research. This allows organizations to collect in-the-moment
Much like in-home usage tests (IHUTs), shop-alongs are an excellent methodology for collecting real-time and point-of-purchase (POP) data. Shop-alongs can be conducted in either one-on-one or small group settings.
A shop-along project could be designed for both qualitative or quantitative objectives. It largely depends on the number of shop-alongs that take place during the entirety of the project.
If you are conducting over 50 or 100 shop-alongs across the country, you may be entering closer to the quantitative territory.
However, if you are conducting 8 shop-alongs at a local grocery store, your findings will be exploratory and subjective. This would be more closely associated with a qualitative study.
Retail stores and grocery stores are often the most popular locations for shop-along market research studies.
This is mainly because these studies work best if the consumer is planning on spending some time in the store as part of a bigger experience.
For example, the value of conducting a shop-along with a grocery shopper who spends 30 minutes buying groceries and housewares is more powerful than trying to run shop-alongs at a local gas station where shoppers run in to pick up beef jerky and a Mountain Dew after filling up their tank.
One of the largest benefits of shop-along market research is the ability to ask questions as consumers pick and choose products.
All shop-along projects work a little differently. Each one has their own unique set of circumstances which drive the process and outcomes.
However, like many market research projects, they follow a similar process. The process typically involves a kickoff meeting, set up, fieldwork, and then analysis and reporting.
Step 1: Kickoff Meeting 🤝
Much like any market research project, the study starts with a kickoff meeting between the client and the research company.
The kickoff meeting will help both parties understand objectives and expectations from the market research. Understanding these will ensure the project gets off to the right start.
The discussion at the kickoff will guide next steps in both the recruit and shop-along interview guide design.
Step 2: Determine Participant Criteria ☑️
The next step of a shop-along project is to determine who to recruit for the shop-alongs. Recruitment needs to review the type(s) of demographics you'd like to conduct research with.
This can range to include:
- Types of products purchased
- Types of stores visited
- Other recruitment criteria
Step 3: Choosing Locations 📍
Locations of stores can also assist with the type(s) of demographics you are looking to study.
So if you are looking to launch a product nationally, test marketing it in Upstate New York will give you a realistic idea of demand and appeal.
These Upstate New York markets also have isolated media markets and affordable advertising and marketing, which all adds up to an ideal test market.
Step 4: Begin Recruit 🔎
If you choose to pre-recruit participants for the shop-along, you'll need to do this before the planned dates for the shop-alongs.
For example, this would involve your market research company using phone calls, an online panel, or social media to recruit shoppers to come to Store ABC on Date D at Time E for a 30-minute shop-along.
Another option if you have more flexibility with on-site shop-alongs is to manage the recruit at the door as participants walk into the store.
Here you run them through a short screener and see if they qualify to participate for the shop-along. If so, you conduct the project recruitment on the spot. If not, they would continue into the store as normal.
Step 5: Shop-along Guide Design 📔
This is the core deliverable of the shop-along project outside of the report. The shop-along guide is used by the interviewer as he or she walks around the store with the consumer as they shop.
The guide lists out all of the questions and conversations that need to happen to address the key objectives and marketing research. The shop-along guide is the most important step in the process.
A strong guide results in strong results.
You can have a strong guide but deliver a poor report but you cannot deliver a good report without a strong guide. The effort that goes into the planning and questions impacts the results that come out.
Garbage in, garbage out.
Step 6: Fieldwork 🛒
In a shop-along you want to promote as natural of a shopping experience as possible.
Many times during the shopping experience the interviewer should drop back during the non-critical aisles or portions to give the respondent some room to breathe and relax.
Step 7: Analysis and Reporting 📊
The final step is to review all of the feedback and data from the shop-alongs.
In some situations, it may make sense to digitally record the shop-alongs so the interviewer can focus his or her full attention on the interviewee.
This avoids the interviewer from having to take voracious notes and instead listen to the feedback and probe when necessary.
The best way to explain the recruitment process for a shop-along is with a real-world example. Our market research company recently worked with a grocery store in New York to conduct several shop-alongs in group settings.
We’ll outline the step by step process of this project below.
Project Overview 💡
A grocery store was looking to hire a market research company for a consumer recruitment project. The supermarket was looking to conduct 4 quad shop-along groups in the Upstate New York area.
A goal of 20 consumers would be recruited for the project by our grocery market research firm, while the client managed all facilitation for the shop-alongs.
Shop-Along Recruitment Criteria
During the project kick-off meeting, the supermarket client discussed what type of shoppers they would like to participate in the shop-along.
Expected targeting criteria for the recruitment included:
- A mix of primary and secondary shoppers
- Primary or shared decision-makers for household groceries
- Shop for groceries at least once every two weeks
- Regularly purchase meat and/or seafood at least once every two weeks
- Have purchased meat and/or seafood from the specific supermarket location at least once in the past month
- Approximately ages 25 to 65
- Household income of $50,000 or more, or $35,000 or more if single
- A mix of genders, family situations, and ethnicities
Recruiting Consumers for the Shop-Along
One of the services our grocery market research company specializes in is qualitative recruiting. Our experts follow a streamlined process to effectively deliver trusted and qualified participants for our clients.
Here is the process Drive Research follows when recruiting consumers for shop-alongs.
Step #1: Screener Survey
Based on the recruitment criteria, Drive Research creates an online screener survey. A screener survey is a tool we use to pre-qualify potential participants.
For this supermarket shop-along, the recruitment screener asked questions such as:
- What grocery store would you consider as your primary supermarket?
- What grocery store would consider as your secondary supermarket?
- How often do you purchase meat in any given week?
- How often do you purchase seafood in any given week?
- When was the last time you purchased meat or seafood from [CLIENT]?
- Would you consider purchasing meat or seafood from [CLIENT]?
Step #2: Screener Survey Fieldwork
The screener was drafted, approved by the supermarket client, and programmed into our online survey platform. The screener survey was then launched into fieldwork.
The process to recruit participants with the online screener primarily relied on paid randomized social media ads to a specific mile radius geography around the grocery store.
Step #3: Re-screen Phone Calls
Those who responded to the social media ad, completed the survey, and qualified for the shop-along received a re-screening and confirmation call to ask additional questions.
Our recruitment team decided if they would in-fact be a good fit for the grocery store market research study. If so, the participant was placed in their corresponding quad shop-along group.
Step #4: Confirming Participation
All qualified consumers received numerous messages to confirm their participation in the shop-along. This included:
- A confirmation email asking them to reply, “yes”
- A reminder phone call one to two days before the shop-along
- A reminder text the day of the supermarket research study
How long did it take to recruit for the supermarket shop-alongs? 💨
Our market research company requested a total of 2 to 3 weeks for the recruit. This allows ample time to build a pre-screened audience and match the recruitment mix requests of the supermarket ahead of the shop-alongs taking place.
While this is the recommendation of Drive Research, we can also complete a qualitative recruitment project in as little as one week if necessary.
How long did the shop-alongs take? ⏰
Each quad shop-along lasted approximately 90 minutes.
Consumers who participated in the grocery market research project received a $125 reward on-site paid for by the client upon completion.
Another common form of retail market research is focus groups. This type of market research involves gathering a group of participants together to engage in a guided discussion about a product, service, or concept.
Although focus groups are popular and beneficial, a shop-along is a unique way to conduct research and provides different insights for a company, brand, or product.
A shop-along study is a type of ethnographic research which involves the researcher literally “shopping along” with a research participant and asking questions during a real-life shopping experience.
The purpose of a shop-along is to uncover thoughts, influences, preferences, and motivations when customers are shopping for a product.
While these goals can be explored during a focus group, taking the research on-location allows a researcher can to better understand consumer behavior in real-time.
This includes collecting customer feedback on:
- Customer experience
- In-aisle marketing efforts
Plus, this type of insight can be gathered on your own products as well as competitors - something not always possible with traditional focus groups.
Drive Research is a national market research company located in Upstate NY. Our team is well-versed in shop-alongs and experienced with managing these projects from start to finish. We can conduct mystery shops or shop-alongs for organizations anywhere in the country.
Reach out through any of the four ways below to get started.
- Message us on our website
- Email us at firstname.lastname@example.org
- Call us at 888-725-DATA
- Text us at 315-303-2040
Elizabeth has a curious mind and is never afraid to ask “why?” She discovered her passion for research and exploring data while completing her bachelor’s degree at Marist College. As a researcher, she believes you’re never truly done learning.
Learn more about Elizabeth, here.