How to Conduct User Experience (UX) Surveys [+ Example Questions]

website interface UX design concept

In today's digital landscape, creating exceptional user experiences has become a paramount goal for businesses and organizations alike. 

Understanding how users interact with a product or service is essential for designing intuitive interfaces, improving functionality, and fostering customer satisfaction. 

This is where user experience (UX) surveys play a vital role.

In this article, we will dive deeper into user experience surveys, exploring why they are instrumental in user research, how to effectively conduct them, and the types of questions that can elicit valuable responses. 

Article Contents

  1. What is a User Experience Survey?
  2. Why Use Surveys for User Experience Research
  3. How to Conduct a User Experience Survey
  4. Example User Experience Survey Questions to Ask
  5. User Experience Survey Case Study

Looking to conduct a user experience survey with our market research company? Contact us today by completing an online form or emailing [email protected].

What is a User Experience Survey?

A user experience survey is a type of market research that gathers feedback and insights from targeted audiences who are likely to use a website or application. 

It involves asking users a series of targeted questions to understand their perceptions, behaviors, and satisfaction levels regarding their experience. 

By collecting and analyzing survey data, organizations gain valuable insights that inform the design and improvement of their user interfaces, resulting in enhanced usability, customer satisfaction, and overall user experience.

And with 88% of consumers less likely to return to a site with bad UX, conducting user experience surveys becomes that much more important.

Why Use Surveys for User Experience Research

Our user experience market research company often recommends online surveys when looking to collect visitor feedback for a website or app.

They are cost-effective and quick to conduct when compared to other forms of market research.

But it’s not just us. 

Online surveys are widely used in user experience research for several compelling reasons because they…

  1. Allow researchers to collect data from a large number of users efficiently, providing a broader perspective on the user experience. 
  2. Provide structured and standardized questions, ensuring consistency in data collection and analysis.
  3. Allow for quantitative data analysis, enabling researchers to identify patterns, trends, and statistical relationships.
  4. Offer the opportunity to gather both attitudinal and behavioral data, helping researchers understand user preferences, satisfaction levels, and usage patterns, which can inform design decisions and drive improvements in the user experience.

How to Conduct a User Experience Survey

Whether you choose to work with an online survey agency, like Drive Research, or conduct the UX survey in-house, there are several key steps to follow.

Doing so allows for effective data collection and meaningful insights that will ultimately improve your website’s user experience.

Below is the step-by-step process for how to conduct a user experience survey:

1. Define your research objectives

First and foremost, it’s critical to clearly outline what you aim to achieve with the UX survey. Identify the specific aspects of the user experience you want to explore, such as usability, satisfaction, or preferences.

2. Determine your target audience

Next, define the characteristics of the users you want to survey, such as demographics, experience level, or specific user segments. This ensures that you will only collect feedback from the audience that most matches your target user. 

Typically, our UX survey company will ask about our client’s objectives, target audience, and timeline in a project kickoff meeting. We then use this information to draft survey questions.

3. Design the survey questionnaire

Craft a well-structured questionnaire that captures the goals and objectives of the UX survey.

For instance, say your priority goal is to improve the ease of navigation on your website. At least a third of your questions should be dedicated to collecting feedback on website usability. 

When designing a user experience survey, it is also best practice to ensure that the questions are clear, concise, and unbiased. Working with a third-party market research company is your best chance of achieving that goal. 

4. Launch the UX survey

Choose the most appropriate distribution method for your target audience.

It can include email invitations, embedded links on websites or applications, or social media promotion. Consider the channels that will provide maximum reach and participation.

Then, our UX market research company recommends soft-launching the UX survey with a sample of users. 

This helps identify any issues with question clarity, response options, or survey length. Based on the feedback gathered from the soft launch you can make any necessary revisions before the full survey launch. 

As fieldwork evolves, keep track of survey response rates and monitor the data collection process. 

You can also encourage participation through reminders or incentives.

Recommended Reading: New Survey Shows What Incentives Are Most Appealing to Survey Respondents

5. Analyze and interpret survey data

Once data collection is complete, our UX market research company analyzes the survey responses using appropriate statistical techniques and qualitative coding methods. 

We look for patterns, trends, and correlations to gain insights into user preferences, satisfaction levels, or usability issues.

Lastly, we create a market research report that identifies areas of improvement and prioritizes actions based on the impact they will have on the user experience of our client’s customers.

Example User Experience Survey Questions to Ask

The best questions to ask when using surveys to improve the user experience will depend on your unique objectives, target user, and the nature of your product or service.

Though, there are some common questions and themes that exist in many user experience surveys.

Here are some example user experience survey questions that you can consider asking to gather valuable insights:

  1. On a scale of 1 to 10, how would you rate your overall satisfaction with our website?
  2. How frequently do you visit our website?
  3. What motivated you to start using our online product or service?
  4. Please rate the ease of use of our website on a scale of 1 to 5.
  5. Have you encountered any difficulties or challenges while using our website? If yes, please elaborate.
  6. How likely are you to recommend [product/service] to a friend or colleague? Please rate on a scale of 0 to 10.
  7. How well does our website meet your expectations? Rate on a scale of 1 to 5.
  8. Are there any additional features or improvements you would like to see added to our website?

In addition to the questions above, consider adding demographic questions to segment and analyze responses based on user characteristics.

User Experience Survey Case Study

Drive Research partnered with an artificial intelligence (AI) company to conduct an online survey in order to improve the UX design of a new product built for real estate investors.

This section will provide an inside look into the project objectives, approach, and results.

Objectives of UX Design Research

An AI company contacted our market research company to conduct a user experience survey. Our team scheduled a brief kickoff meeting with the client to learn more about their project objectives and goals for the research.

The objectives of the UX design study included:

  1. Confirming product fit
  2. Determining aspects of the technology users need the most
  3. Assessing how users will use the product

These combined objectives would help guide the artificial intelligence company in the follow-up user experience work of their product.

The product (and therefore the market research) is geared toward real estate investors who own/invest or asset-manage commercial properties for rent in the U.S.

Approach to a User Experience Survey

To address the objectives of the AI firm, Drive Research used an online survey to collect user feedback. The UX survey was administered primarily using an email database.

Respondents were screened to ensure they:

  1. Invested in real estate
  2. Invested in multi-family
  3. Homes or apartment buildings
  4. Owned multiple commercial properties
  5. Were either an asset manager, investment professional, or investor/owner

If you are looking to conduct a UX design survey, but don’t have access to an email database, there are other resources our team can use to find targeted respondents.

In fact, the most common way Drive Research finds research participants is through social media.

With social media advertisements, our online survey company can utilize behavioral and audience targeting to find your exact screening criteria. Targeted ads to your specified audience will entice users to complete an online survey regarding the design of your product.

Another option we can discuss is the use of our in-house panel of participants. We are never short of options and aim to find even those hard-to-reach respondents.

User Experience Design Survey Details

Our UX research agency wrote, designed, and programmed the online survey. Once the AI company approved of the web-based survey, Drive Research sent the study via email to the list of contacts.

The UX design online survey took an average of 5 minutes to complete and included 22 questions. The survey received 100 completes. Fieldwork for the survey began on January 29 and lasted until February 9, 2020.

At the 95% confidence interval, the margin of error for these results is +/- 10%. This means if the survey was conducted with another 100 random respondents from the target audience, results would yield within +10% or -10% of the totals 95 out of 100 times.

The artificial intelligence company plans to add additional survey responses to further increase reliability later in 2020.

Findings From the UX Design Survey

Once fieldwork was closed, Drive Research drafted a full report for the client.

This report included background and methodology, an executive summary of key findings, an infographic, respondent persona, and recommendations for how to act on the feedback from the online survey.  

Additionally, our UX research firm provided an appendix, which includes a detailed question-by-question breakdown of the results with relevant cross-tabulations by the audience.

The user experience design survey answered key questions for our client, such as:

  1. How informed are investors and what is important to them?
  2. What are the time period and barriers to reviewing investments?
  3. What is the appeal of the integrated concept and expected costs?
  4. What does the competitive landscape look like?
  5. What is the respondent profile?

While key findings and answers from the UX design survey remain private with the AI company, they were successful in providing strategic insights to fuel the next steps in operations, product design, and marketing.

Final Thoughts

User experience surveys enable organizations to measure the impact of design changes and evaluate the effectiveness of user experience improvements over time.

By continuously soliciting user feedback through surveys, organizations can foster a culture of user-centered design and create products that genuinely resonate with their target audience.

Additionally, combining surveys with other research methods such as usability testing, website user experience interviews, and website analytics provides a comprehensive understanding of the user experience and uncovers insights that may not be captured by surveys alone.

Contact Our UX Survey Company

Drive Research is a user experience (UX) research company in Upstate New York. We work with companies across the country to assist with UX and market research needs.

Questions about an upcoming UX project? Contact us below.

  1. Message us on our website
  2. Email us at [email protected]
  3. Call us at 888-725-DATA
  4. Text us at 315-303-2040

emily carroll about the author

Emily Rodgers

A SUNY Cortland graduate, Emily has taken her passion for social and content marketing to Drive Research as the Marketing Manager. She has earned certificates for both Google Analytics and Google AdWords.

Learn more about Emily, here.

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