Customer Satisfaction Surveys

Syracuse customer satisfaction surveys with Drive Research

Working with our Syracuse Customer Satisfaction Survey Company

What is a customer satisfaction survey?

A customer satisfaction survey is simply a formal process for asking for customer feedback. This type of cost-effective market research is designed to measure and identify whether customer expectations and needs are properly being met. Generally, questions asked in a customer survey focus on customer’s opinions regarding a company’s services, products, and experiences. Whether conducted through an online survey link, comment cards, or postcard, the results collected from customer surveys have proven to be extremely beneficial for businesses in any sector.

What are the benefits of customer satisfaction surveys?

The feedback of customer surveys are invaluable for any small, medium, or large business. Customer satisfaction surveys near Syracuse help identify areas of improvement based on the expectations and needs of customers. A Syracuse-based business will only be able to reap the rewards of a customer satisfaction survey if conducted on a regular basis (weekly, monthly, quarterly). The more organizations near Syracuse and surrounding areas perform customer satisfaction surveys, the faster major complaints and negative feedback can be resolved.

What is the customer satisfaction survey process?

Our customer satisfaction survey company in Syracuse, follows a streamlined process for all types of market research. We have partnered with many businesses in Syracuse and the surrounding area to conduct customer surveys. Our process includes:

  • Signed proposal
  • Kickoff meeting
  • Survey drafted and programmed
  • Fieldwork
  • Analysis and reporting

The process of a customer satisfaction survey with Drive Research doesn’t end here. After the survey results are in, our team will provide recommendations and action items for how best to implement this feedback for your organization.

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What is the timeline for a customer survey?

Every organization in Syracuse and near surrounding areas is different. No two customer satisfaction surveys are the same. The objectives and goals for one Syracuse business will vary from the other, therefore a definitive timeline is hard to provide with little insight into the project. Get in touch with our Syracuse-based customer satisfaction survey company to understand a more defined timeline into completing a project with Drive Research.

Why you should work with a customer satisfaction survey company?

Our customer satisfaction survey company near Syracuse has access to best-practice metrics Net Promoter Score (NPS), Customer Effort Score (CES), and other key performance indicators. With these types of analytics, Drive Research can benchmark the results of your customer survey against peers in your industry. For example, the overall satisfaction of your customer is a 7.

Is this a good score or a bad score? How does this score compare to your top competitors? Our customer satisfaction survey company near Syracuse can provide these answers and more. Think of Drive Research as an extension of your organization. Our Syracuse customer satisfaction survey company will provide the insight and analysis you need to improve business strategy.

How much do customer satisfaction surveys cost?

The price of this type of project with a customer satisfaction survey company near Syracuse, is calculated by a number of different factors. What level of reporting is required? What type of market research methodology are we going to use to administer the survey? Drive Research can help guide what is necessary and most effective for your team. With these answers, our customer survey company near Syracuse will be able to better provide an estimate.

Interested in learning what drives satisfaction and loyalty among your customers? Reach out to our customer satisfaction survey company near Syracuse for a quote or proposal.Contact Us