Customer Satisfaction

What are Customer Satisfaction Surveys?

Customer satisfaction surveys are designed to measure and better understand levels of customer loyalty. Drive Research uses best-practice metrics like Net Promoter Score (NPS), Customer Effort Score (CES), and other performance indicators to help you benchmark your results against industry peers.


How do Customer Satisfaction Surveys work?

Customer satisfaction surveys with our company follow a streamlined process. We kick off the project to understand your objectives and then we are off and running. Our customer satisfaction survey company creates a project workplan, drafts a survey, programs the survey, manages fieldwork, and puts together a report. Our reports include an executive summary of themes, recommendations, an infographic, customer personas, and a question-by-question breakdown of results.


Why Customer Satisfaction Surveys with Drive Research?

When the fieldwork is complete and all of the data has been collected, our job is just beginning. The interpretations and insight our customer satisfaction survey company provides go far beyond just percentages and statistics. We provide context, comparisons, and interpretations based on the data.


We ask more from our market research and you should too.

Drive Research works with your team to create a comprehensive and actionable customer satisfaction survey.

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