Tech Market Research: Types, Best Practices, & Examples

Technology market research

In an industry as fast-paced as the tech world, staying ahead of the curve is more challenging and crucial than ever. As a result, understanding market dynamics, customer needs, and emerging trends is no longer an advantage but a necessity. 

Luckily tech market research can help understanding these critical elements an easy reality. 

Whether you are a startup navigating your initial launch or an established tech giant looking to refine your strategies, market research provides data-driven insights to inform decision making. 

In this blog post, our tech market research company dives into the many benefits, types, and best practices of technology market research. 

What is Technology Market Research?

Technology market research involves collecting and analyzing data about the tech industry, including market trends, customer needs, and competitive dynamics, often used to inform business decisions and strategies.

There are many types of market research available to tech companies.

From online surveys, to focus groups, to user experience (UX), the choice is dependent on what type of information you want to uncover and from who. 

Using feedback collected from market research can better understand customer preferences, pain points, and emerging trends, enabling them to develop products and strategies that better meet market demands and outpace competitors. 

This type of data-driven decision-making allows leadership teams to feel confident they're making the right moves. 

Benefits of Conducting Tech Market Research 

From understanding customer needs to assessing rival companies, tech brands stand to gain countless benefits from conducting market research.

Below, we'll cover a few of the key advantages.

Understanding Customer Needs

Tech market research is fantastic for grasping what target users are looking for, far better than relying on best guesses and assumptions. 

That’s because it provides detailed insights into customer behaviors, preferences, and pain points directly from the source. 

By analyzing this feedback, companies can identify…

  • What features and functionalities customers value most
  • Uncover unmet needs
  • Detect shifts in customer expectations

With this understanding, tech companies can tailor their products and services to better align with customer needs, enhance user experience, and foster stronger customer loyalty.

Additionally, staying attuned to customer needs helps in anticipating future demands, allowing companies to innovate proactively and maintain a competitive edge in the market.

Identifying Market Trends

Most tech businesses know the importance of staying on top of industry trends and patterns. For example, 75% of young tech professionals between 18 and 25 have started to adopt AI tools.

A benefit of implementing market research methodologies is that it allows companies to stay ahead of shifts within the industry and competitor strategies. 

of young tech professionals between 18 and 25 have started to adopt AI tools

For example, a tech company might conduct a market analysis and discover a growing demand for wearable technology with health-monitoring features.

The company can choose to respond by developing new products or enhancing existing ones with advanced health-tracking capabilities, thereby meeting emerging market demands and staying competitive.

Assessing Competitor Landscape

In a competitive industry, tech companies must be aware of what their competitors are up to.

Doing so allows brands to understand the strengths and weaknesses of their rivals, identify market opportunities, and develop strategies to differentiate their products and services. 

Market research such as competitive assessments helps achieve this by analyzing competitors’...

  • Product offerings
  • Pricing strategies
  • Marketing tactics
  • Customer reviews
  • Market positioning

Through competitive analysis, a tech company can also gain insights into industry best practices, anticipate competitive moves, and identify gaps in the market that they can exploit to gain a competitive edge and better serve their customers.

Mitigating Risks

By conducting market research, tech companies can proactively identify and plan for potential issues or risks that may arise in the market landscape. 

Here are some specific issues market research can shed light on: 

  • Regulatory changes that could impact product compliance and market entry
  • Technological disruptions that may render current offerings obsolete
  • Shifts in customer behavior that could affect demand for certain products or features

Addressing these issues early on, rather than reacting when they become critical, allows companies to develop contingency plans and strategic responses.

This foresight not only mitigates risks but also saves the company significant stress, time, and financial resources, ensuring a more resilient and adaptable business strategy.

Types of Technology Market Research to Consider 

From our experience, choosing a type of market research to use depends on the specific needs of your company. Though to help inspire your choice, here are popular tech market research options to consider.

Market Segmentation Research

Market segmentation research involves dividing a market into distinct groups of customers who have similar needs, characteristics, or behaviors. 

This type of market research is particularly beneficial for tech companies because it allows them to tailor their products, marketing strategies, and messaging to specific segments of their target audience, rather than adopting a one-size-fits-all approach. 

market analysis

For example, let’s say TechWell, a fictional smart home device company, utilizes market segmentation to personalize their marketing efforts. For eco-conscious homeowners, they emphasize energy-saving features, while for tech-savvy professionals, they highlight advanced functionalities and convenience. 

Additionally, segmentation research helps tech companies identify niche markets or underserved segments that they can effectively target and capture, thus maximizing their growth opportunities in an increasingly competitive landscape.

Competitive Analysis

Tracking the competition is for tech companies is important more than ever. A competitive analysis often includes looking at what competing brands put forth as far as products, pricing, marketing strategy, and market positioning as well. 

Benchmarking against rival tech brands will easily tell companies how they can pinpoint strengths, weaknesses, emerging opportunities and threats within the market. 

It's key to note that gathering competitor data doesn't mean copying their strategies. Rather, it's a way for one brand to see how they can naturally improve their services based on what other similar brands are doing.

Product Concept Testing

For tech companies, where innovation is rapid and competition is fierce, concept testing helps mitigate the risk of launching products that don't resonate with the target audience or fail to meet market needs. 

Often, this involves potential customers being presented with product ideas to provide valuable feedback. This can be done in many ways, including surveys, focus groups, and prototype testing

We often recommend this methodology to technology companies because it allows us to gather feedback early in the product development process. 

As a result of product concept testing, tech companies can… 

  • Make informed decisions
  • Refine their concepts
  • Ensure that their final products align with customer expectations

Doing so helps to lead to higher adoption rates, reduced time to market, and ultimately, greater success in the highly dynamic tech industry.

User Experience (UX) Research

User experience market research involves gathering insights into user behaviors, attitudes, and preferences to inform the design, development, and improvement of products and services, ensuring they meet user needs and expectations effectively.

It is particularly beneficial for tech companies because it helps to understand user behaviors, preferences, and pain points, enabling them to design and optimize products that better meet user needs and drive customer satisfaction and loyalty.

Nothing can frustrate customers more than a clunky online experience. For instance, 90% of users have stopped using an app due to poor performance.

Based on our user experience research studies, here are some common complaints users have with tech products:

  • Lack of accessibility
  • Outdated design
  • Slow performance
  • Overwhelming features

User experience stat

Best Practices for Conducting Tech Market Research

Set clear objectives

Tech firms should approach market research with clear objectives. 

Conducting research is far easier when a team has its goals lined up prior to even partnering with a third-party research firm. Common goals for tech companies include evaluating customer needs, market trends, and competitor trends. 

Prioritize data quality

Secondly, data quality must be prioritized. Data accuracy plays a key role in all research, of course, and plays the ultimate role in how tech companies end up using it. 

To ensure quality data, firms should use standardized survey instruments, validate responses, and employ statistical techniques to review the feedback. 

Utilizing a combination of qualitative and quantitative methods 

Conducting hybrid market research ensures a comprehensive understanding of the market landscape and consumer preferences. 

Qualitative methods, such as interviews, focus groups, and user observations, allow researchers to delve deep into the motivations, behaviors, and pain points of users. 

On the other hand, quantitative methods, including surveys, data analytics, and A/B testing, enable researchers to gather large-scale, numerical data that can be statistically analyzed to identify trends, patterns, and correlations within the market. 

By combining both qualitative and quantitative approaches, tech companies can gain a holistic understanding of the market dynamics, leading to more informed decision-making. 

qualitative vs quantitative data

Contact Our Technology Market Research Company

Drive Research is a full-service market research company specializing in qualitative and quantitative methodologies. Our research team has years of experience working with technology companies and startups to extract data-driven insights from target users.

To learn more about our market research services, get in touch with us today!

  1. Message us on our website
  2. Email us at [email protected]
  3. Call us at 888-725-DATA
  4. Text us at 315-303-2040


Lark Allen

As a Content Marketing Specialist, Lark has a strong background and passion for creative, professional, and journalistic writing. She is also a self-proclaimed music freak and 90s enthusiast.

Learn more about Lark, here.

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