The process to recruit for focus groups is similar to many other types of qualitative market research.
Qualitative research is an excellent way to explore mindsets, perceptions, and the decision-making process of participants.
Whether it is a focus group, an online bulletin board, or an in-depth interview (IDI) by phone, qualitative research describes exploratory methodologies compared to common forms of quantitative research.
However, these projects are only as good as the people you find to participate in them.
Thinking about conducting a focus group and need help with recruitment? Here are 5 steps you'll need to follow to find high-quality participants.
For more detailed information, I recommend reading our Ultimate Guide to Recruiting Participants for Qualitative Research.
Step #1: Determine How to Reach Your Audience
The first question you have to ask yourself is, "Where do target participants spend their time?"
If 90% of your customer base or targeted participant prefers to talk over the phone, is email a good option for you to recruit? Probably not.
The same holds true on the opposite end. Who answers the phone anymore, right? Particularly if it is a number you don't recognize.
This trend has driven a collapse in the success of phone surveys and traditional recruitment call centers.
With this approach to recruiting for qualitative research, it can take weeks or even months to find quality focus group participants.
For this reason, our focus group company often recommends utilizing online recruitment methods instead. But more on that later!
There are a few demographics of people who however are not on social media or even have an email. In this regard, considering mail surveys or phone surveys may be the best option.
💡 The Key Takeaway: That's why with so many different types of methodologies, it's important to go where your audience is most responsive. Your qualitative recruiting company can help recommend what communication tactic is best if you are unsure.
Step #2: Determine Your Screening Criteria
After you have identified how you plan to contact your potential participants, the next step is designing a recruitment screener with screening criteria.
This survey document must identify who you want to recruit for your focus group or another type of qualitative market research.
Example of Using a Recruitment Screener for Focus Groups
Let's say you are completing an alcoholic beverage study there are several must-have screener questions.
For example, one of the first questions might be "Are you above the age of 21 to start?" If someone is under 21, you would disqualify the participant.
You also want to screen them to make sure they drink alcohol, correct?
Other screener criteria may include a mix of alcoholic beverages drank, a mix of ethnicities, a mix of age groups, etc.
In short, your screening criteria help guide the focus group recruitment company's efforts.
💡 The Key Takeaway: When recruiting for focus groups, conducting a screener survey is a great first step. It provides you with a list of qualified candidates to follow up with rather than dialing through hundreds of phone numbers to find people to participate.
Step #3: Write and Program Your Recruitment Screener
After you have the screener document finalized, your next step is to program it.
The programmed version can be used for computer-assisted telephone interviewing (CATI) if you are using a call center to contact and recruit participants.
It can also be used for any online recruitment you conduct through email or social media.
The benefit of programming the screener online or through CATI is that it handles skip patterns and routing logic for your survey. In doing so, the respondent is only asked pertinent questions.
Going back to the example above, if they do not drink light beer, they will not be asked how many times per week they drink light beer.
Interested in learning more programming tips and tricks? Here are 4 Tips to Program Your Survey.
💡 The Key Takeaway: Programming online surveys can be challenging if you don't have a strong background in coding and design. There are many survey platforms available that can assist you in transforming a written survey document into online forums.
Step #4: Send Your Focus Group Recruitment Invites
Now that your plan is finalized, your questions are structured, and your screener is programmed, the next step is to jump into qualitative recruitment.
Here you will work with your qualitative recruiting company, like Drive Research, to begin qualifying and signing up participants for the market research.
In most cases, the recruitment firm will source participants in one of two ways:
- Using a third-party market research panel
- Using social media
Using a third-party market research panel
There are many benefits to using a third-party panel.
For instance, these participants were likely participants from past market research studies and have already indicated an interest in participating in future market research.
Our panel recruitment efforts at Drive Research are continual. Our market research company is always searching for new participants across the country to join our panel.
We also place a strong emphasis on finding panel members living in Upstate New York who would be interested in joining a study at our Syracuse focus group facility.
This helps us keep costs down for our clients by having a pool of participants to pull from.
Using social media
Does your targeted participant base spend a lot of time and remain active on social media? Don't we all?
Facebook, Twitter, and Instagram might be options to recruit B2C participants.
Are you in the B2B space? That's okay. LinkedIn is a great resource as well.
You'll also want to consider B2B recruiting on Facebook as well. Many users share their place of employment and titles so it's easy to target audiences there.
Before turning to social media, watch this 60-second video for common best practices, or read our [Ultimate Guide] How to Use Social Media to Find Research Participants.
💡 The Key Takeaway: From our experience, working with third-party panels and utilizing paid social media ads are the two best resources when recruiting for focus groups. A panel indicates a large group of people who have already signed up and are willing to participate in market research. Whereas social media can reach more specific audiences based on location, gender, and other hard-to-find criteria.
Step #5: Place Confirmation Calls, Emails, and Texts
Even after you have your participants recruited and qualified, the work for the qualitative recruitment company is not done quite yet.
Each participant still needs to be followed up with to confirm interest and obtain a commitment to participate in the focus group, interview, or other forms of market research.
Our standard process may seem like it's overload but it's absolutely necessary to make sure our clients get the highest possible participation rates.
This includes a confirmation phone call after the participant is chosen for the focus group or qualitative research.
This is followed by a confirmation email or confirmation letter mailed to their household.
Finally, we like to place a final reminder call 48 hours before the focus group or interview and a reminder text hours before it begins.
💡 The Key Takeaway: Having a single point of contact in the recruitment process is crucial. This person should be responsible for making the confirmation calls, emails, and texts to build a rapport with participants.
Companies and organizations often work with qualitative recruitment agencies, like Drive Research to qualify and secure participants for their upcoming research studies.
These qualitative recruitment firms often have the expertise and proprietary lists of panel members to make the recruitment process run smoothly and cost-effectively. All while obtaining high-quality respondents for the market research.
Drive Research is a national qualitative recruitment firm in New York. We specialize in quality and timely focus group recruiting, research interview recruiting, website usability recruiting, and other forms of market research recruitment.
For a list of our full-service market research options, read more here.
Need participants for your qualitative market research? Contact our focus group recruitment company today.
- Message us on our website
- Email us at [email protected]
- Call us at 888-725-DATA
- Text us at 315-303-2040
George is the Owner & President of Drive Research. He has consulted for hundreds of regional, national, and global organizations over the past 15 years. He is a CX-certified VoC professional with a focus on innovation and new product management.
Learn more about George, here.