Although there are a handful of ways organizations can measure brand perception, there may be no better approach than to rely on data-driven customer feedback.
Brand perception surveys can be utilized in many touchpoints of the customer journey to capture a full picture of how target audiences describe your organization.
This is an effective tool in offering the best possible customer experience and improving retention rates. In addition to keeping current customers happy, understanding your brand’s perception is helpful for new business development as well.
For instance, if a web development software is perceived to have poor user experience, it is less likely they will obtain new users.
Keep reading as our market research company describes how to conduct brand perception surveys and sample questions to include in your next study.
What is a Brand Perception Survey?
First and foremost, brand perception illustrates the way consumers feel about an organization and its products or services.
Therefore, brand perception surveys are a type of market research that gathers feedback from customers and non-customers to measure the overall sentiment of your brand. This is also a great opportunity to measure your brand perception vs. competitors.
Remember, the way your target market describes a brand may be similar or completely different than how internal stakeholders would choose to describe it.
While it is important organizations are highly perceived by their employees, the perception of customers and prospects is critical in a growing business.
For this reason, many organizations should consider making a small investment in brand perception surveys.
Brand perception surveys collect feedback from three critical stakeholders:
- Prospects or non-customers
Market Research Methodologies for Brand Perception Surveys
Insight from these audiences can be gathered through several different types of market research such as online surveys, in-depth interviews, and focus groups.
Each approach is selected for varying reasons. For example, if a brand is looking to conduct more exploratory research then a focus group may be the best option.
If a brand is looking for quick and cost-effective data, then an online survey is the best choice. More times than not, our market research company will recommend conducting online brand perception surveys.
Online surveys offer a quick turnaround time, high-quality insights, and greater access to respondents.
How to Conduct a Brand Perception Survey
Depending on what market research methodology your organization would like to utilize (quantitative or qualitative), the process of conducting a brand perception study is different.
As mentioned in the previous section, Drive Research would likely suggest an online survey.
Below is the process our market research firm follows when conducting a brand perception survey for our clients.
Step 1: Proposal
When choosing a market research company for a brand perception survey, they will send a proposal that includes the project’s cost, timeline, and recommended approach.
Step 2: Kickoff Meeting
Once a proposal is signed a market research company, like Drive Research, will schedule a call with team members from your organization.
The goal of this kickoff meeting is to learn about your objectives for conducting a brand perception survey.
Understanding the objectives of any market research project is important because it helps frames the questions of a survey.
Without knowing what your team wants to learn from the research, a third-party will have a hard time capturing insights that are more important to you.
Step 3: Survey Design & Program
After the kickoff meeting, our team will begin drafting the survey. Each survey is custom to our clients to assure their unique goals and objectives are met.
For instance, a brand perception survey for a hospital should not be identical to that of a restaurant.
In this stage, our market research company will send the brand perception survey to clients in a Word document.
Doing so allows our clients to share feedback or edits before the survey is programmed. Once both parties are satisfied with the questionnaire, Drive Research will begin programming and testing.
Learn more online survey programming tips in this short video from our online survey company.
Step 4: Fieldwork
The brand perception survey is ready to launch.
First, our team sends the survey to a small sample of respondents to assure it is working as intended. It is important to Drive Research that we pay attention to detail no matter how small.
Shortly after the soft-launch, the brand perception survey is moved to full fieldwork.
Step 5: Cleaning & Analyzing Data
As responses start coming in, our experts begin cleaning the data. We remove duplicate responses, answers from survey bots, and those who are not offering honest responses.
It is important to clean responses as they are collected so that the goal number of responses is achieved in the given timeline.
For instance, if your team has paid for 500 survey responses, Drive Research will deliver 500 fully qualified responses.
Once fieldwork is closed, our market research company begins analyzing each survey question and drafting our findings.
Step 6: Market Research Report
A market research report for a brand perception survey varies by client. The two popular reporting packages are a topline report and a comprehensive report.
A topline market research report shares the key findings of the study, while a comprehensive report is more thorough.
This type of reporting often includes an executive summary, breakdown of the question by question results, an infographic, actionable recommendations for how to use the data, and more.
Step 7: Debrief Meeting
Lastly, Drive Research schedules a debrief meeting with our clients to discuss the results of the brand perception survey.
Oftentimes our project team reviews the market research report page by page. It is important for clients to have a full understanding of the data presented.
Brand Perception Survey Example Questions
Depending on what audience you choose to include in the brand perception study, each survey will be designed with different questions.
Below, our market research firm shares sample questions for each key group of stakeholders.
Sample Questions for Customers
- What is the first thing that comes to mind when you think of [INSERT BRAND NAME]?
- On a scale of 1 to 10, how likely are you to recommend [INSERT BRAND NAME] to a friend, family member, or colleague?
- How would you describe your last experience with [INSERT BRAND NAME]?
Sample Questions for Non-Customers
- How familiar are you with [INSERT BRAND NAME]?
- How would you describe your overall opinion of [INSERT BRAND NAME]?
- How likely are you to purchase from [INSERT BRAND NAME]?
Sample Questions for Employees
- Why did you choose to work for [INSERT BRAND NAME]?
- On a scale of 1 to 10, how likely are you to recommend the services/products of [INSERT BRAND NAME] to a friend or family member?
- What does [INSERT BRAND NAME] do that is not in keeping with the brand vision?
Editor's Note: This blog post was originally published in October 2020, but has since been updated for readability.
Drive Research is a full-service market research company. Our team executes a variety of market research methodologies, including brand perception surveys, for organizations across the country.
Interested in learning more about our services? Contact Drive Research through any of the four ways below.
- Message us on our website
- Email us at firstname.lastname@example.org
- Call us at 888-725-DATA
- Text us at 315-303-2040
A SUNY Cortland graduate, Emily has taken her passion for social and content marketing to Drive Research as the Marketing Coordinator. She has earned certificates for both Google Analytics and Google AdWords.
Learn more about Emily, here.