What do you ask in a lead qualification survey? Surveys are a window into your prospects’ and customers’ mind. A well-designed survey can lend insight into a decision-makers thoughts and how he or she will approach a purchase. The survey can even delve into importance of specific criteria when choosing a product or service.
The questionnaire can also cover preferred marketing channels and message testing among your key prospects. You’ll find out where they spend their time (social media, blogs, websites, trade shows, etc.) and what messages work best to generate interest.
A lead qualification survey company can work with you as a strategic partner to gather these insights to help you drive customized sales approaches.
In addition to all of this valuable data, the telephone rep also asks the participant if he or she would like follow-up information or a follow-up call from a representative at Company ABC at the end of the call. If they opt-in, you have a warm lead.
If they opt-out, you still have access to the valuable feedback they already provided.
It’s a win-win either way for your project.
- Why are phone surveys the best approach? Many organizations utilize phone surveys for lead qualification. Phone surveys are recommended as the methodology of choice for lead qualification because skilled telesurveyors can find their way through gate-keepers at large companies and get feedback directly from decision-makers and executive-level participants. Decision-makers (at any level) are busy. The chances they will reply to your email invitation for a survey are small, particularly if they are not your customer. Phone surveys are better at actively targeting and convincing these decision-makers to share their feedback in a quick survey. A live person on the phone is more difficult to ignore than an email in your inbox.
- Can this be done through online surveys? Yes, online surveys are a more cost-effective approach for lead qualification surveys. But you’ll also need to temper your expectations as response rates may not be as strong as they would be with phone surveys. Online surveys are recommended for lead qualifications surveys where you have a list of participants (e.g., a conference) or a list of contacts that have some type of relationship with your firm (e.g., former customers, those who requested a proposal but chose another firm, etc.) If you would like to call a blinded list of prospects who have no relationship with your firm, you’ll need a survey telesurveyor to find the decision-makers and obtain the complete by phone.
- How long should the survey be? As stated, decision-makers are busy. Drive recommends not extending a lead generation survey beyond 3 to 5 minutes maximum. This will be approximately 15 questions. In those questions you’ll be able to cover a wide range of information. Remember, the first 2 to 3 questions are used to screen the participant to ensure feedback is being obtained from the targeted audience (e.g., level of decision-making responsibility, time in position, title, etc.)
- Where do you get the list? B2B or B2C phone lists are purchased through preferred vendors who offer targeted participant contact information. You can target a specific B2B list purchase by company size, industry, title, geography as well as many other filters. The list is then utilized by a third-party market research company to dial-through and invite these participants to take part in a 3 to 5 minute survey.
- How long does it take to complete a lead qualification survey? About 4 to 6 weeks. This includes time for a kickoff meeting to review key objectives for the study, questionnaire design, programming of the survey for the phone system, list purchase, fieldwork, and a final report. The largest variable is the fieldwork which is highly dependent on the difficulty in reaching the audience and the number of completes you need. Any warm leads (those agreeing to a follow-up) are passed directly to your company within 24 hours of receipt.
- How many leads can I expect? Lead qualification surveys should place the central focus on completed surveys, not the number of warm leads it generates. The completed surveys contain lots of valuable information that can be ingrained into your sales and marketing strategies for long-term sustainable lead generation. The percentage of warm, ready-to-go leads is relatively small in lead qualification or lead generation surveys. Typically, less than 30% of your survey participants will agree to a follow-up call or contact from your firm.
- How much does a lead generation survey cost? Not the answer you are looking for but, it depends. Although the kickoff, project management, and reporting time can all be estimated, the largest variable is the fieldwork and length of survey. This is something the lead generation survey company will not have answers for until they speak with you. After an initial discovery call, they will be able to provide you with a fixed cost for the entire project. The fixed cost will include all time and deliverables for the project including the survey design, number of completes, and report. Be leery of lead qualification survey companies that utilize variable cost structures. In this type of cost structure, all of the risk is on you, and not them which should not be the case.
- How do I get started? Contact a lead qualification survey company. Although you may prefer to work with a local firm, many offer lead generation survey services across the country. Geography is no longer a boundary to engaging a firm on this type of study. The company will be able to collect some information and better learn about your needs. From there they will prepare a scope of work or proposal which highlights objectives, approach, timeline, and cost. The number of completes can be adjusted to fit your budget (e.g. 100 completed surveys, 300 completed surveys, 600 completed surveys.)
Drive Research is a lead qualification survey company in Syracuse, NY. Further questions about how utilizing surveys for lead generation can benefit your business? Contact us at 315-303-2040 or email us at email@example.com.