Package Label Test Surveys: How to Inform Decisions on New Packaging Designs

This post covers what exactly a Package Label Test Survey entails. We walk through the objectives, approach, analysis, and outcomes of a real project our market research firm completed for a client.

Package Label Test Surveys: How to Inform Decisions on New Packaging Designs

Let’s say you’ve done some legwork to come up with a new packaging design for your organization’s product.

Some strategic planning or qualitative research may have led to a potential rebranding or brand refresh. How do you validate this is the right path for your organization?

A great option is to put your new design to the test in a Package Label Test Survey. This may be the best way for you to obtain hard data on each packaging option of interest. 

You can ultimately walk away with an understanding of what consumers think about each design across a variety of metrics.

Don’t expect a clear-cut answer on which design is outright best, but do anticipate receiving the tools needed to promote data-driven decision-making.

In short, a Package Label Test Survey can provide you and your organization with the confidence to take action. 

Looking to have consumers fully test your products at home? Take a peek at our Ultimate Guide to In-Home Usage Tests (IHUTs).


What is a Package Label Test Survey?

A Package Label Test Survey is a quantitative research survey designed to help an organization evaluate the opinions of consumers on different package labels or designs.

Here are three key reasons why market research is important for product development.

This type of survey can be utilized to test new package concepts at various stages of the design process. You could also just as easily test current and new packaging as you could entirely new design concepts.

Metrics in a Package Label Test Survey might include:

  • Packaging First Impressions (Likes/Dislikes)
  • Packaging Appeal
  • Packaging Readability
  • Packaging Word Associations
  • Overall Preference versus other options

A Package Label Test Survey is a quantitative research survey designed to help an organization evaluate the opinions of consumers on different package labels or designs.


Objectives of the Package Label Test Survey

A full-service insights and strategy firm in Minneapolis, MN partnered with Drive Research to conduct a market research study for a cold-pressed juice brand in California.

The goal of the market research project was to test two package label designs:

  • A current product label
  • A new product label

The client hoped to understand what the impact of the new packaging would be on current customers as well as the interest with potential customers.

Package Label Test Surveys may also be part of a broader product prototype research initiative to understand the possible reception of a product before coming to market.

The data and findings from the market research provided the client with direction on which packaging may be the best fit for its strategy moving forward.


Approach to the Package Label Test Survey

To address the objectives for the insights and strategy firm and its juice brand client, Drive Research recommended the following market research approach.

This included a quantitative online survey among the general population within the U.S. geography.

Online surveys are often utilized for brand tracking because they offer quality, measurable insights brands can utilize right away. 

Additionally, they are in many instances the most cost-effective market research methodology.

Details of the package label test survey included:

  • Respondents were a mix of customers and non-customers of the cold-pressed juice brand.
  • The survey was blinded to the non-customers of the brand. Which meant respondents did not know it was sponsored by the cold-pressed juice brand when starting the survey.
  • The online survey took an average of 10 minutes to complete and included 37 questions. 
  • The survey received 832 responses.
  • Fieldwork for the survey was completed in less than one week, beginning on March 5 and lasting until March 11, 2021.

Analyzing the Package Label Test Survey

Our market research company also utilized various analysis techniques for the cold-pressed juice brand. 

Heat Maps

Heat maps can identify the most and least favorite areas of an image. Respondents can even leave comments to provide context to their feedback.

See the heat map example below or review some question examples here.

example of a heat map in an online survey


Semantic Differential Word Associations

A semantic differential question type can help you measure respondent perception with scales of two opposite words.

This question can be more efficient than individual rating scales in which the respondent may rate the association of a brand/package with a word on a 1 to 5 scale.

Semantic differential scales can gather many opinions in one question on how respondents view a brand, product, or service.

Below is an example of a semantic differential question in which the respondent selects a point for each row.

Semantic Differential Word Associations Survey Example


Text Analytics

For a more advanced analysis of the open-ended responses, text analytics can identify underlying themes such as likes and dislikes.

Sentiment analysis offers another layer of insights within the open-ended responses by revealing drivers of positive and negative feedback. 

The output below shows the derived topics, sentiment, and key appeal metric break for an open-ended question.

Example of Text Analytics


Results of the Package Label Test Survey

The detailed findings from the survey outlined in a market research report remain confidential with the insights and strategy firm and its juice brand client.

The market research answered the following research objectives:

  1. What are the impressions of the existing and proposed packaging?
  2. Does the packaging appeal to both current and potential customers?
  3. What is the readability of the information on the label?
  4. What is the potential market positioning for each label?
  5. How important is the label/packaging to consumers?

The comprehensive research report included a background and methodology, an executive summary of findings, recommendations, and an appendix. 

The appendix featured a detailed question-by-question breakdown of the survey and a final copy of the survey document.

Additional deliverables of the Package Label Test Survey included:

  • An Excel cross-tabulation banner file breaking the data down into key segments.
  • A full data file showing all responses was delivered separately.

Conduct Package Label Test Surveys with Drive Research

Drive Research is a national market research company serving all industries and organization types. Our team of pros has years of experience with package and product testing research.

Interested in learning in receiving a proposal or quote for a tracking study? Contact our team today!

  1. Message us on our website
  2. Email us at info@driveresearch.com
  3. Call us at 888-725-DATA
  4. Text us at 315-303-2040

tim gell - about the author

Tim Gell

As a Research Analyst, Tim is involved in every stage of a market research project for our clients. He first developed an interest in market research while studying at Binghamton University based on its marriage of business, statistics, and psychology. 

Learn more about Tim, here.


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