Is your business suffering from a low Google rating? Or are you frustrated with your few Google My Business (GMB) reviews, and are left wondering how your competitors have 10X the reviews?
You have come to the right place.
Now more than ever it is imperative your business creates a plan to manage and increase Google reviews. For context, 92% of B2B buyers are more likely to purchase after reading a trusted review.
This article discusses 6 simple tips to add more visibility, traction, and traffic to your Google rating page.
If you are looking for more of a hands-off, guaranteed increase in both the number of reviews and a much higher rating, skip directly to our secret hack we offer our clients.
Benefits of Increased Google Reviews
It’s no surprise that positive ratings draw customers to your service.
Whether you own a clothing shop, restaurant, or CRM platform, people automatically look at those tiny stars to see if they should give your website a visit.
Aside from the obvious benefit of earning more business, getting Google reviews has a plethora of secondary benefits.
Improve SEO rankings
Once your business starts getting review after review, expect SEO rankings to go up.
It’s pretty simple: Google rewards organizations that are positively vetted by their customers.
As you continue to get more ratings, Google will place your site higher on their search engine result page (SERP) because you are deemed more trustworthy.
In fact, Google customer reviews gain more weighting (6.47%) in organic local searches. That means you’ll rank higher than your competitors, giving your business a greater chance of winning new customers.
Earn more credibility
You can talk until your blue in the face about how your products and services are better than the others. And even if that is true, those high praises will mean a lot more coming from an unbiased perspective.
It’s why 93% of customers read online reviews before buying a product.
Having good reviews on Google speaks volumes to site visitors, and can potentially turn them into customers.
Free content for marketing materials
Don’t be afraid to brag, because it could be the best thing for your business. Make sure that when someone goes on your site, they know they’re interacting with a well-liked business.
Yes, we all love an aesthetically-pleasing page, but telling your audience that you have plenty of good customer experiences in the bag is the best way to strut your business stuff.
Positive reviews can be featured on your website, sales sheets, social media, and more. It’s all about promoting social proof that people LOVE working with you.
Take the bad with the good
While we would all prefer to only hear positive customer feedback, no business is perfect.
All hope is not lost if you’re getting less-than-pleasant reviews. Sit back and think about what your customers are saying. Do their critiques make sense? Are they valid?
If the answer is yes, then act on it immediately.
Obtaining regular commentary can help your team alleviate any problems as soon as they happen.
On a more positive note, there is a way to prevent negative comments from making their way to your Google My Business reviews. But you’ll have to keep reading to find out 😉.
💡 The Key Takeaway: Increasing Google reviews means greater visibility and (potentially) more customers. They act as social proof of why people love your brand, products, and services which encourage new people to check them out.
Recommended Reading: The Pros and Cons to Responding to Negative Feedback from a Customer Survey.
Tip #1: Ask for customer feedback after a purchase
Sometimes it just takes some work. Train your staff to ask customers to leave a rating for your business on your rating page.
Particularly if the customer had something really positive to say or the employee goes above and beyond to help the client.
The most important thing when asking for reviews: conduct a customer satisfaction survey beforehand! The reason behind this is when you run a customer survey, you’ll obtain key insights into what patrons like and dislike about your brand.
Wondering how it plays into ORM? We’ll tell you.
When it comes to direct your customer to leave a review after filling out the survey, you’ll have (hopefully) tweaked your practices based on what the satisfaction survey found. For instance, say there was something many patrons didn’t like about your business.
If you took the time to change that issue, then the problem no longer exists. So when customers leave that review, there will be a higher chance they leave positive feedback.
Satisfied customers felt like they were done a solid. You will be surprised at how willing they are to return the favor if asked if it is as simple as 10-seconds on their phone.
This becomes a bit of training with your staff to identify these experiences and keep your rating page top of mind. Consistent reminders given to your frontline staff are crucial to conversions.
💡 The Key Takeaway: Have your staff encourage happy customers to leave a review when they get the opportunity. This lets them know first hand their experience matters.
Tip #2: Add a link to your GMB page at the end of the receipt
A simple yet underutilized tactic is adding a link to your Google review/rating page to the end of your customer receipts. This provides the leaving customer with a paper trail for the link.
With the volume of sales as well, it also means you’re likely to benefit from a lot of ratings from customers even if only 1-2% of your customers decide to leave a review.
If you have 500 sales per day, that’s still 5-10 reviews per day and 35-70 reviews per week.
Those add up quickly and it should be fairly simple to add this link to the end of the receipt.
💡 The Key Takeaway: Having an accessible link to your Google rating page can give customers the motivation to leave a review. Additionally, if you’re doing well with sales, even if just 1-2% percent of buyers leave reviews, you’ll still be getting significant feedback.
Tip #3: Add a sign at your place of business
Similar to the next tip, the more attention you can bring to your rating page, the better.
Think about adding a kiosk or at least a sign near the exit of your place of business. It’s all about trying to catch a customer at the right time.
With nearly everyone owning a smartphone these days, it’s easy to leave a rating. Think about putting a QR code on the sign as well, so the customer can bring up their camera app and be taken directly to the reviews page.
It cannot get any easier than that for a happy customer.
💡 The Key Takeaway: Don’t hold back when it comes to reminding customers to leave feedback. Consider popping in a kiosk or some kind of signage to remind them as they leave your store. For example, including a QR code on said sign can easily take customers straight to your GMB page and increase Google reviews.
Tip #4: Showcase your ratings on your website
Attention begets more attention. If you already have a solid 4-5 star Google rating, you should showcase this. A perfect place to do this is on your website as a featured call-out.
You can link site visitors directly to your Google rating page so they can review the positive reviews.
Also, consider adding some featured ratings or a link to your Google ratings in your marketing materials. This might include any PDFs or downloads on your site, as well as offline materials such as menus, brochures, or leave behind sales sheets.
Draw attention to your ratings. It will encourage others to follow suit.
💡 The Key Takeaway: Show off that good rating! You can do this on your site in the form of a featured call-out. It’s a good idea to add the actual review to your page as well as a link to it on Google.
Tip #5: Offer a discount on the next purchase (if they leave a rating)
We’ve all been to Dunkin’ Donuts lately, have we not?
Similar to one of our suggestions above about adding a link to your rating page on your receipt, you should also consider offering a discount.
There are many variations of this including a free product, a percent discount off the next purchase, or giving them a sale (BOGO).
It both gives them some skin in the game to leave a review but also encourages another visit to your business. A win-win.
💡 The Key Takeaway: Discounts work as a great incentive for customers to leave a review. They’re likely to return back to your site and continue business along with leaving their rating.
Tip #6: Hone in on your best customers or recent winners to return the favor
There is no better time to get a 5-star rating from someone than after they just won a contest, won a raffle, or received something for free.
Feed off of this excitement and the experience to ask for a review or rating on your business page.
As a market research firm, we pay rewards and gift cards to participants in a lot of our studies.
There is no better time to ask for a review than when you are paying someone $100, $200, or $300 as a thank you for their time in a focus group.
💡 The Key Takeaway: Get people excited about your brand by giving away rewards–gift cards, for example. A prime time to ask for a review is after gifting someone with one of these goodies.
Secret Hack to Increasing Your Google Ratings
Drum roll please 🥁🥁🥁
Use our online reputation management (ORM) service at Drive Research.
Subscribing to a reputation management service (like the one offered by Drive Research) is the key to unlocking a 5-star business rating.
You send us your recent customers on a daily, weekly, or monthly basis and we invite them to provide feedback on your business.
We run them through a short screener survey to gauge their satisfaction.
- Customers who offer positive reviews are redirected automatically to your Google review page.
- Customers who were not happy explain why directly in our software, avoiding any public posting.
It’s as easy as that–adding tons of 5-star ratings to your Google My Business page from legitimate customers.
This is an ongoing service we offer our clients to continually build MORE reviews as well as simultaneously IMPROVING your rating closer to 5-stars.
To learn more, here's why you should use a market research firm for ORM or watch this 60-second video.
💡 The Key Takeaway: Implementing an online reputation management process can easily attract buyers to leave their customer feedback. A third-party research team will invite them to give their opinion on your services. Those with good reviews will be sent to your Google rating page, and dissatisfied customers can share their experience via our survey software (for your eyes only).
Increase Google Reviews with Drive Research
Drive Research is a market research company working with businesses across the U.S.
We manage all types of customer feedback projects including customer surveys, brand equity studies, advertising campaign evaluation surveys, and online reputation management (ORM) services.
Have a question or want to get pricing on this service with our team?
- Message us on our website
- Email us at [email protected]
- Call us at 888-725-DATA
- Text us at 315-303-2040
George Kuhn
George is the Owner & President of Drive Research. He has consulted for hundreds of regional, national, and global organizations over the past 15 years. He is a CX-certified VoC professional with a focus on innovation and new product management.
Learn more about George, here.
