Our market research company keeps the pulse on the latest and greatest in the industry so you don't have to. We don't just talk market research, we live it, we write about it, and we share it. Our fingers hurt because of it. Often. Learn more about market research basics, tricks, trends, and ideas. Grab a fresh coffee, there is so much here, you'll need it.
Market Research Company Blog
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How to Create a Customer Journey Map to Improve Customer Experience (CX)
Posted at: 8/14/2020 12:30 PM
Not enough businesses take the time to audit the full customer experience for their products or services. Oftentimes, we make assumptions about customers, but we can’t truly understand their interactions with our organization without conducting some comprehensive market research. Customer journey mapping is the best way to document the thoughts, feelings, challenges, and successes throughout a customer process. These intricate studies typically require a multi-phase approach that seeks feedbac
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6 Horrible Mistakes You're Making With Online Surveys
Posted at: 8/13/2020 12:30 PM
Believe it or not, there is an art to designing and curating online survey questions. Without the proper techniques, discipline, experience, or knowledge, significant mistakes are bound to be made. The one tried and true way of avoiding common mistakes in survey writing is to partner your efforts with a market research company, who specializes in online surveys. However, we know this isn’t always in the budget. In this blog post, Drive Research, an online survey company, will share six common
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5 Factors to Examine When Conducting a Brand Competitive Audit
Posted at: 8/12/2020 1:45 PM
Trying to outperform your competition? In order to do just that, companies should conduct competitive audits to position themselves ahead of competitors. Competitive assessments apply to both new and well-established businesses. The more you know about your competition with any business, the easier it is to pinpoint what you should benchmark and what you should avoid. Our market research company considers these five critical components when conducting a brand competitive audit for our clients.
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4 Key Components of a Market Research Feasibility Study
Posted at: 8/11/2020 1:18 PM
Although the driving force behind each feasibility study may be different, the scope and methodologies used to address the objectives follow a similar path. The objective of a feasibility study is to define the viability and success of a new venture. The venture could be a product, service, business idea, building, or any other concept you are looking to launch. What better way to do this than with reliable data to create evidence-based and fact-based decisions? Despite the fact that your ven
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In-Person Market Research: Good or Bad Idea During Covid-19?
Posted at: 8/10/2020 12:30 PM
As with most in-person gatherings, COVID-19 is causing businesses to question if in-person market research is a good or bad idea. Throughout the past few months, our market research company has helped our clients transition traditional methodologies online to abide by social distancing guidelines. As parts of the country begin to return to normalcy, what does this mean for organizations wishing to conduct focus groups, intercept surveys and other person to person research studies? Our experts
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How to Conduct a Corporate Image Study? | Market Research Company
Posted at: 8/7/2020 12:30 PM
A corporate image study, similar to a brand equity study, measures the perception of an organization among their specific target audience. The goal is to better understand the thoughts, feelings, and expectations of the brand among that group of targeted consumers or clients. For this reason, defining the target audience is a critical factor in the success of a corporate image study. In this post, our market research company will discuss: Defining your target audience The benefits of a corpo
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The Ultimate Guide to Customer Satisfaction Surveys for 2020
Posted at: 8/6/2020 12:30 PM
Of all of the different types of market research projects an organization can pursue, a customer satisfaction (CSAT) survey is likely the most widely used. Why? The process is simple, informative, and offers a high return on investment. At its core, customer satisfaction is the essence of market research. It involves formally reaching out to customers, asking for feedback, and taking action with the results. When you say survey, it’s what everyone thinks about: customer feedback. In this g
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PR Surveys for Travel and Tourism | Process, Benefits, & Sample Questions
Posted at: 8/5/2020 8:06 PM
Whether your company is a travel agency, hotel chain, rental car service, tour company, or some other travel, tourism, or hospitality business, chances are you’ve seen the effects of the COVID-19 crisis firsthand. For companies in the travel industry, COVID-19 is a chance to explore new marketing strategies, create brand awareness, and generate revenue in creative ways. During this unprecedented period of the unknown, there is no better time to invest in a market research PR survey than right
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What is Mobile Market Research (MMR)?
Posted at: 8/4/2020 12:30 PM
According to Statista, over 275 million Americans are estimated to own a smartphone in 2020. That’s more than 4 in 5 people in the entire United States. Still, you probably aren’t that surprised to see this statistic. Mobile devices are so ingrained in American culture you probably are within arm’s reach of your smartphone right now. They can arguably do just about everything a desktop can but on a smaller and more accessible device. The market research industry has adapted well to this evolut
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What is Regression Analysis in Market Research? | Definition, Uses, and Benefits
Posted at: 8/3/2020 7:17 PM
Regression analysis is another tool market research firms used on a daily basis with their clients to help brands understand survey data from customers. The benefit of using a third-party market research firm is that you can leverage their expertise to tell you the “so what” of your customer survey data. Regression analysis helps you make sense of priority areas and what will have the most impact and influence on your customer relationships. This article will help you understand the definition
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7 Reasons to Conduct PR Market Research
Posted at: 7/31/2020 12:30 PM
In the marketing world, market research and public relations are commonly referred to as distant cousins. Traditionally, public relations professionals will turn to market research to drive the strategy for PR or marketing campaigns. However, there is an entirely other relationship between market research and public relations to be explored. PR surveys are a powerful public relations tool that a number of major brands have utilized for years to make headlines from top news outlets across the w
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How Long Does Market Research Take?
Posted at: 7/30/2020 1:01 PM
From focus groups to in-depth interviews to surveys, are you left wondering how long market research actually takes? In truth, the answer is that it depends. However, we can provide some more information and context to those market research timelines below. There are several different factors involved which impact timelines for market research, but the biggest factors are: Understanding the objectives of the research. Developing an effective market research methodology to meet those needs.