Online Reputation Management (ORM)

online reputation management in syracuse ny with Drive Research

Working with Our ORM Company in Syracuse

What is ORM?

Online reputation management (ORM) in Syracuse allows businesses to take charge of the online conversation surrounding their organization, services, and products. In short, ORM focuses on intercepting negative reviews, while promoting positive customer rating on popular review websites like Google and Yelp.

What are the benefits of ORM?

Many B2B and B2C customers rely on online reviews to decide who will earn their business. While ORM near Syracuse does not retract all forms of negative feedback being published online, it does increase the number of happy customers sharing their positive experience than if no ORM program was in place. With a steady stream of positive reviews, recommending your business, any negative commentary is pushed to the bottom or the next page.

What is the ORM process?

An ORM firm near Syracuse will work with your business to set up an automated process to ask for customer feedback on a weekly, monthly, or quarterly basis. The ORM company will create a short, custom survey to be sent to customers via an email or text link. Satisfied customers are immediately redirected to a website of your choosing to share their positive experiences with the public. Dissatisfied customers, however, continue to answer additional questions on the survey, never being redirected to a rating website. It is now in the hands of your organization with how you’d like to act upon the negative feedback.

How is ORM different with Drive Research?

Collecting customer feedback is at the heart of our market research company near Syracuse. No other ORM company understands the drivers of customer satisfaction and dissatisfaction quite like Drive Research. Syracuse ORM firm crafts specialized customer satisfaction surveys with the main objectives and needs of our clients in mind. Our customer satisfaction surveys are created for our clients to better understand levels of customer loyalty, with the added expertise of incorporating an automated process for ORM.

How much does ORM cost?

The cost of online reputation management differs for every business near Syracuse and those in the surrounding areas. Drive Research will work alongside your team to understand your organization’s objectives, expectations, and needs to provide a more defined estimate.

Interested in learning more about how our Syracuse ORM firm can help your organization garner more positive reviews online? Contact our team for a quote, estimate, or ORM proposal.

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