Online Reputation Management (ORM)

online reputation management in buffalo, ny with drive research

Working with Our Rochester ORM Company 

What is ORM?

Online reputation management (ORM) allows Rochester businesses to take control of the online conversation surrounding their brand, products, and services. ORM involves combating negative reviews all while promoting positive customer feedback on popular rating platforms such as Google and Yelp.

What are the benefits of ORM?

With ORM near Rochester, negative ratings are intercepted and only directed to your organization to respond. This helps distract a customer from sharing this same negative feedback with the public. While online reputation management near Rochester does not completely eliminate all negative feedback being published online, it does provide your organization with increased positive ratings when compared to organizations with a lacking ORM program. This formal process reduces the ratio of negative feedback on a rating website because there is a steady stream of new positive reviews.  

What is the ORM process?

Our online reputation management company near Rochester partners with your organization to create an automated process to ask customers for feedback on a regular basis. A survey with only a few questions is sent to your list of customers, either through a link in an email or text message. Positively reviewed customers are redirected to an online rating website of your choice and encourage this happy customer to share their experience with the public. Negatively reviewed customers stay on the survey to answer additional questions about what they were dissatisfied with and how your organization can improve. Those who had a negative experience are never redirected to an online review website. 

How is ORM different with Drive Research?

Obtaining customer feedback is at the heart of our market research company near Rochester. No other national ORM firm understands the drivers of customer satisfaction and dissatisfaction quite like we do. Drive Research specializes in creating an individualized customer satisfaction survey with your specific objectives and needs in mind. Customer satisfaction surveys with our ORM company near Rochester are designed to better understand levels of customer loyalty, with the added bonus of integrating a formal online reputation management process.

How much does ORM cost?

There is no direct price point for integrating ORM near Rochester. This is because the cost of online reputation management differs for every business. Our ORM firm near Rochester will partner with your organization to better understand your objectives, expectations, and needs of the project.

Interested in learning more about how our Rochester ORM firm can help your organization garner more positive reviews online? Reach out to our team for a quote, estimate, or ORM proposal.

Contact Us