What are employee exit surveys?
Well, employee exit surveys are not the same as a typical exit survey. An exit survey typically refers to intercept interviews being conducted as customers leave a store.
If you were looking for information on intercept exit surveys, check out our ultimate guide to exit surveys.
Employee exit surveys refer to gathering information from those who voluntarily choose to leave their position for one at another company.
Turnover can be a significant pain point. Employee exit surveys collect information to diminish poor retention rates and increase employee satisfaction.
Learn more about the benefits, approaches, and sample questions for employee exit surveys!
Benefits of Employee Exit Surveys
As part of employee market research, exit surveys are a great way to understand areas of satisfaction and dissatisfaction.
Research shows employee turnover affects customer satisfaction, quality, lack of motivation, low employee morale, and it can cost twice as much as the employee’s salary to replace them.
In addition to addressing and mitigating turnover concerns, employee exit surveys also gather unbiased feedback when collected by a third-party market research firm.
When choosing to outsource this type of survey, feedback can be gathered in a way that minimizes the perceived risk of giving honest, candid feedback.
For example, if an employee truly disliked working for the company it’s unlikely they will be completely honest with a human resources representative when leaving the organization.
In their minds, it is important to leave on a good note if they were to ever need a recommendation down the road.
In addition to reducing bias when collecting the data, the market research firm also diminishes bias when reporting on the data.
By using a third-party lens, an employee survey company can cut through the inherent biases that come from analyzing feedback about employees a human resources representative would have a working relationship with.
Approach to Employee Exit Surveys
There are a few different approaches to employee exit surveys which include:
In each of the following approaches, an employee survey firm, like Drive Research will either draft a questionnaire or interview guide using best practices to engage participants and reduce bias effectively.
Why an online survey?
An online survey is usually the less expensive option and is a great way to gather feedback from employees who choose to take a new position at a different company.
The one caveat with choosing an online survey is that participation is more passive and there is less of an opportunity to ask pointed follow-up questions.
Why a phone survey?
A phone survey is similar to an online survey but has some room to ask pointed follow-up questions.
A research interviewer can ask employees to expand on their answers if little insight is given or they do not understand their answers.
Why an in-person or video interview?
Lastly, an in-person or video interview has the most potential to gather in-depth feedback. This approach allows researchers to explore the answers given rather than just measure them with data and numbers.
It also allows for interviewers to pick up on body language.
Employee Exit Survey Sample Questions
Here are a few examples of employee exit survey questions!
Q1: How likely are you to recommend [insert company] as a place to work? Select a rating.
Q2: Please explain why you rated [insert company] as [insert response] out of 10. Enter your response below.
Q3: When you think about working at [insert company], what are the top 3 words that come to mind? Enter your responses below.
Q4: How does [insert company] compare to employment at other organizations? Working at [insert company] is… Select one.
- Much better
- Somewhat better
- The same
- Somewhat worse
- Much worse
- No experience with other organizations
Q5: [If selects a rating] Please explain why you rated [insert company] as [insert response]. Enter your response below.
Drive Research is here to help answer any questions you may have about putting together employee exit surveys.
Interested in partnering with our team? Contact us today to receive a custom proposal for your employee exit survey.
- Message us on our website
- Email us at firstname.lastname@example.org
- Call us at 888-725-DATA
- Text us at 315-303-2040
As a Senior Research Analyst, Emily is approaching a decade of experience in the market research industry and loves to challenge the status quo. She is a certified VoC professional with a passion for storytelling.
Learn more about Emily, here.