Brand Health Tracker Surveys: How to Create a Baseline for Awareness and Interest

Brand Health Tracker Surveys: How to Create a Baseline for Awareness and Interest

Building awareness for consumer products viewed as commodities can be a challenge. 

As a result, many businesses rely on brand health tracker surveys to accurately measure buyer awareness, perception, and likelihood to purchase. 

For example, fresh fruit has very few household brand names that your average consumer would be able to recall top-of-mind. 

If you’re trying to grow your brand in this space, what is your best option?

You always have to start somewhere, so our market research company recommends building a baseline of what consumers know about your brand first.


What is a Brand Health Tracker Survey?

Brand health tracker surveys are used to measure the current state of awareness, associations, perceptions, interest, advocacy, and more for a brand. 

Ultimately, this type of market research empowers your business to utilize data-driven decision-making based on reliable insights directly from your target buyer.

To understand the process of a brand health tracking study, I will discuss a real-world example of a recent market research study.

Our market research firm helped build a foundation for a grape brand that needed to understand where they stood in the market. 

This post highlights the objectives, approach, and outcomes of the brand health tracker survey that was completed.

Recommended Reading: Ultimate Guide to Brand Tracking 

Brand health tracker surveys are used to measure the current state of awareness, associations, perceptions, interest, advocacy, and more for a brand.


Objectives of the Brand Health Tracker Survey

A full-service insights and strategy firm in Minneapolis, MN partnered with Drive Research to conduct a market research study for a grape brand in California. 

The goals of the market research project were to establish a baseline including: 

  • Awareness
  • Purchase interest
  • Comparison to competitive brands 

The survey would be designed to be fielded and tracked annually. 

The data and findings from the market research provided the client with a foundation for tracking brand health as well as the impact of marketing executions.

Recommended Reading: Benefits of Continuous Performance Measurement and Tracking


Approach to the Brand Health Tracker Survey

To address the objectives for the insights and strategy firm and its grape brand client, Drive Research recommended the following market research approach. 

This included a quantitative online survey among the general population within the U.S. geography.

Online surveys are often utilized for brand tracking because they offer quality, measurable insights brands can utilize right away. 

Additionally, they are in many instances the most cost-effective market research methodology.

Details of the Brand Health Tracker Surveys

  • All respondents were consumers in the United States. 
  • The survey was blinded. Which meant respondents did not know it was sponsored by the grape brand when starting the survey.
  • The online survey took an average of 12 minutes to complete and included 43 questions. 
  • The survey received 1,000 responses. 
  • Fieldwork for the survey was completed in less than one week, beginning on January 5 and lasting until January 11, 2021.

Online surveys are often utilized for brand tracking because they offer quality, measurable insights brands can utilize right away. Additionally, they are in many instances the most cost-effective market research methodology.


Analysis of the Brand Health Tracker Survey

Our market research company also utilized various analysis techniques for the grape brand. 

Heat Maps

Heat maps can identify the most and least favorite areas of an image.

Respondents can even leave comments to provide context to their feedback. Review some heat map question examples here.

Example of a heat map image

Agreement Scales

Agreement scales under the visual can help validate messaging and identify misinterpretations.

Text Analytics

For a more advanced analysis of the open-ended responses, text analytics can identify underlying themes such as likes and dislikes.

Sentiment analysis offers another layer of insights within the open-ended responses by revealing drivers of positive and negative feedback.

Recommended Reading: 5 Benefits of Using Text Analytics for Open-Ended Survey Responses


Outcomes of the Brand Health Tracker Survey

The detailed findings from the survey outlined in a market research report remain confidential with the insights and strategy firm and its CPG client.

The market research answered the following research objectives:

  1. How do consumers purchase and use grapes?
  2. What are the key brand associations with the brand and its competitors?
  3. What impression(s) do less-familiar consumers have of the brand?
  4. What is the advocacy among consumers familiar with the brand?
  5. How well do consumers view current branding and advertisements?

The comprehensive research report included a background and methodology, an executive summary of findings, implications, an infographic, and an appendix. 

The appendix featured a detailed question-by-question breakdown of the survey and a final copy of the survey document.

Additional deliverables of the brand health tracking study included:

  • A scorecard with key performance indicators (KPIs).
  • An Excel cross-tabulation banner file breaking the data down into key segments.
  • A full data file showing all responses were delivered separately.

Conduct Brand Health Tracker Surveys with Drive Research

Drive Research is a national market research company serving all industries and organization types. Our experts are well equipped to develop an insightful brand tracker study for brands across the country and globe.

Interested in learning in receiving a proposal or quote for a tracking study? Contact our team today!

  1. Message us on our website
  2. Email us at info@driveresearch.com
  3. Call us at 888-725-DATA
  4. Text us at 315-303-2040

tim gell - about the author

Tim Gell

As a Research Analyst, Tim is involved in every stage of a market research project for our clients. He first developed an interest in market research while studying at Binghamton University based on its marriage of business, statistics, and psychology. 

Learn more about Tim, here.


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