These surveys are commonplace at Drive Research because they are affordable and offer a fast turn-around. There is a science to survey design, fieldwork management, and reporting. Too many market research companies employ a data-heavy, insight-light approach. Drive follows an exclusive process to produce actionable solutions.

Focus groups promote engaging and interactive discussions. Groups at Drive Research are made up of 4 to 12 participants and are professionally moderated to ensure we ask the questions you want the answers to. Drive encourages clients to watch live and collaborate with the moderator during breaks.

Find out how Drive Research can help you find highly targeted participants for your qualitative market research. We specialize in online recruiting including the use of our national panel and social media ads to quickly recruit quality participants cost-effectively to meet even the most challenging deadlines. Learn how we do things differently.

Need to complete face-to-face interviews with participants attending specific events, festivals, or store locations? Use intercept surveys to capture critical in-the-moment feedback from visitors. Drive Research can assist you with any of your research needs from survey design on paper or tablet, to fieldwork, to reporting - anywhere in the country.

VoC at Drive Research places a central focus on your customers by understanding perceptions, thoughts, opinions, behaviors, and actions. VoC can shed light on specific customer needs and prioritize actionable improvements for your company. Remember, better is the opinion of the buyer, not the builder. Listen. Take action.

Looking for a customer satisfaction survey company? We can help. Drive Research recommends questions and listens to your needs to create a unique questionnaire. We recommend best-practice benchmarks and design the survey, manage the fieldwork, and provide you with a comprehensive report to take action.

Make the most of your marketing and public relations efforts with original research and credible data. Our team of senior market research executives has helped organizations across the country grow brand awareness and grab the attention of top-tier media outlets. Plus, we deliver data in 24 to 72 hours, so you are sharing the most up-to-date insights.

Phone surveys are completed through one-on-one scripted conversations with our staff. Unlike online surveys, these phone interviews allow for two-way conversation where interviewers can probe to acquire more depth or clarification. This personalized outreach carries value for your brand beyond the data you receive.

The story goes happy employees = happy customers. Right? Employee surveys are often overlooked but can be the most impactful type of market research. Using a third-party research firm is essential to keep the data confidential and anonymous for survey takers. Drive Research acts as a trusted middle man to add expertise and offer benchmarks.

In addition to the increased number of positive reviews, we acquire other feedback from your customers with our ORM program. The survey may include questions about the representative they dealt with, wait time, the value of the product, etc. This data is invaluable to your strategy to help grow your business.

A CX program with Drive Research uses multiple customer surveys at the critical touchpoints of the buying journey. In the digital world, your customers interact with your company 24-7. They don't stop. Why should your market research? CX creates a continual loop of data, insights, and improvements. CX is what market research is all about. 

UX research is valuable for businesses looking to revamp or launch a website or app. Our methodology to UX utilizes screen sharing technologies with a trained interviewer, interviewee, and a question guide. We also conduct live intercept surveys on your website with visitors through a modal pop-up window to capture in-the-moment feedback.

Mystery shopping is a powerful methodology to help you understand the true customer experience. Trained shoppers pose as real-life customers in real-life scenarios. Experiences and evaluation forms can be customized for any project or industry. Mystery shopping provides enlightening data through the eyes of staged or real customers.

Wondering if your new product, location, or concept will succeed? Need help acquiring financing through a third-party audit? A feasibility study will tell your business if your venture is a green, yellow, or red light and how to reduce risk. We offer insights on increasing the likelihood of success and can assist with the data required to earn funding.