Elizabeth Sincavage

  • The Pros and Cons of Responding to Negative Feedback from a Customer Survey

    The Pros and Cons of Responding to Negative Feedback from a Customer Survey

    Can you follow up with unhappy customers when they respond to a survey? Probably. Should you? It depends. Market research is extremely important when it comes to understanding a customer’s experience with your brand. In most cases, customer experience (CX) research, such as satisfaction surveys, will uncover the good and the bad parts of your business. In this blog post, Drive Research, a customer satisfaction survey company, will detail the do'sand cons of following-up with dissatisfied cust

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  • blog-post:57 Statistics About Life in Quarantine: How Many Americans Are Still Wearing Real Pants?

    57 Statistics About Life in Quarantine: How Many Americans Are Still Wearing Real Pants?

    In these uncertain times yada yada, we’re certain about one thing…COVID-19 sucks. As a market research company, we appreciate the power of facts and numbers – but most data surrounding the pandemic focuses on the horrible tragedies caused by Coronavirus. That’s why we conducted a (not so typical) national survey that focused on common and unique quarantine experiences regarding fashion, entertainment, sports, and more. A total of 834 responses were received, and at the 95% confidence level,

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  • How to Find Participants for Video In-Depth Interviews | Qualitative Recruiting Company

    How to Find Participants for Video In-Depth Interviews | Qualitative Recruiting Company

    Throughout the years, many brands have relied on in-person traditional focus groups to measure consumer feedback regarding their products, services, or new concepts. While our market research company enjoys hosting these types of group discussions at our New York focus group facility, we also know there are other remote methodologies brands can utilize if this is not possible. A great alternative to traditional focus groups is video in-depth interviews. In fact, our qualitative recruitment com

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  • Market Research Options for Restaurants | 10 Methodologies for the Dining Industry

    Market Research Options for Restaurants | 10 Methodologies for the Dining Industry

    Whether your restaurant is well-established on merely a concept, market research can be extremely beneficial to its success. Drive Research, a full-service market research firm, has worked with restaurants across the country from fast-food to fine dining. Our restaurant market research company has found there is always room for new insights, increased customer satisfaction, and a competitive edge. Concept Testing Opening a new restaurant is a huge investment. That’s why before deciding to

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  • Should you Use a Third-Party For an Online Survey?

    Should you Use a Third-Party For an Online Survey? | Market Research Firm

    There are plenty of resources out there to help your company conduct market research. For online surveys, options for DIY or in-house market research are seemingly endless. However, just because you can conduct your own market research in-house doesn’t mean you should. You would prefer to get your haircut by a professional as opposed to yourself, right? The same can be said of needing a third-party market research company to execute your online survey. Hiring a third-party market research fir

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  • How to Find Participants for Remote Focus Groups

    How to Find Participants for Remote Focus Groups

    Remote focus groups are a unique and trending qualitative research method. Similar to in-person focus groups, online focus groups allow a group of like-individuals to discuss a topic in-depth. With online focus groups, geographical barriers are eliminated. This means opinions can be heard from participants around the world. With in-person focus groups, location can be an issue if the audience you’re trying to target has a low incidence rate within that specific market. Remote or video focus g

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  • 3 Best Practices When Recruiting for Online Focus Groups | Market Research Company

    3 Best Practices When Recruiting for Online Focus Groups | Market Research Company

    So, you’ve decided you want to conduct online focus groups! Now, you’re left to find participants who are a good fit for the study. I’m sure you have a lot of questions. How do I find research participants for remote focus groups?  How do I make sure they’re qualified?  How do I know if they fit my screening criteria?  How do I make sure they will actually show up on the day of the online focus group? Regardless of what type of qualitative research you are conducting (online focus groups, web

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  • 4 Market Research Methodologies to Consider During the COVID-19 Outbreak

    4 Market Research Methodologies to Consider During the COVID-19 Outbreak

    Colleges are suspending in-person classes, large events such as Coachella and the New York International Auto Show have been rescheduled, and the media is flooded with the latest COVID-19 news. The world is in panic mode while trying to prepare for and control the outbreak of the new virus. COVID-19, commonly known as the coronavirus, will certainly put a pause to in-person qualitative research methods for the meantime. However, there are a number of market research methodologies we can explore

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  • How to Use Market Research to Become a Disruptive Brand

    How to Use Market Research to Become a Disruptive Brand

    We live in a world where cars drive themselves, we can ask Alexa to turn the lights on, and packages magically appear on our doorsteps in two days or less. As consumers, we have started to expect more from the products and services we use each day. We’ve been given a taste of evolving technology combined with innovation and personalization, so now we seek out disruption from the brands we consume. Disruption is a way brands can meet customer needs, possibly even fixing a disconnect we didn’t e

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  • Should You Use a Third-Party For Focus Groups? | The Dangers of DIY Qualitative Research

    Should You Use a Third-Party For Focus Groups? | The Dangers of DIY Qualitative Research

    DIY market research initially seems like a brilliant idea. The possibility of saving time, money, and getting the same, insightful results from a focus group without having to go through a third-party seems like a no-brainer. However, DIY market research very rarely delivers this outcome. Our market research company often equates DIY market research to cutting your own hair. A task that seems so simple and easy. This feeling quickly fades once the process is complete. You realize, there is a B

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  • Mobile Ethnography Study: What Does Gen Z Think of School Provided Lunches?

    How does your child feel about school provided cafeteria lunches? Our client, a multi-generational research company, set out to gather opinions from Gen Z middle schoolers to answer this exact question. According to this article, Gen Z influences $600 billion in spending annually, makes up 40% of our consumer base, and spends $44 billion each year. That’s a lot of consumer power. Generation Z makes up those who are 6th through 9th graders (typically aged 11 to 14) which can pose a challenge to

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  • Market Research Milwaukee | Key Statistics, Data, and Demographics

    Market Research Milwaukee | Key Statistics, Data, and Demographics

    Looking to conduct market research in Milwaukee, WI? Before Drive Research gets started with any market research project, we always analyze the key statistics and demographics to determine the feasibility of the market research, develop strategies, and create a budget. Although based in Upstate New York, our market research firm serves organizations in Milwaukee and surrounding areas. We are not just one phone call away. Our team member, Tim Gell lives in Milwaukee and can meet in-person to dis

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